Single sign-on (SSO) is a session and user authentication service that permits a user to use one set of login credentials (e.g., name and password) to access multiple applications. The service authenticates the end user for all the applications the user has been given rights to and eliminates further prompts when the user switches applications
Multifactor authentication (MFA) is a security system that requires more than one method of authentication from independent categories of credentials to verify the user’s identity for a login or other transaction. Multifactor authentication combines two or more independent credentials: what the user knows (password), what the user has (security token) and what the user is
By definition, Virtual Digital Assistants (VDAs) are automated digital systems that assist the human user through understanding natural language in written or spoken form. It represents the intersection of speech recognition, natural language processing (NLP), and artificial intelligence (AI). A virtual assistant provides customers with a more personalized experience by creating a casual, conversational channel for customers
Here are four ways AI and chatbots are creating a major impact in the customer service and customer experience world: 1. The chatbot never sleeps: Customer service is all about convenience, which includes 24/7 customer support. A cost-efficient, yet powerful way to provide basic support is through the never-sleeping chatbot. Devine shared an excellent example
The history of technological development is littered with examples of various formats fighting it out for market dominance. At times, these format wars will dictate what we refer to the new invention as. When purchasing a high-density optical disc we tend to ask for a Blu-ray for example. As artificial intelligence moves out of its
The rise of virtual customer assistants has been rapid, of that, there is no doubt, and as with any new technology, there have been mixed opinions about its effectiveness. Nonetheless, despite some shortcomings in the initial versions of these solutions, it is already clear that virtual customer assistants have enormous potential in regard to enhancing
As a growing number of Internet-connected home appliances hit the market, David Bryan and Daniel Crowley worry that digital ne’er-do-wells will get new ways to take control of these devices, unlocking your house, running up your heating bill, flushing your toilet—or worse—from afar. Bryan and Crowley, both security researchers at Trustwave Holdings, have been trying
The data provided here is an excerpt from the Internet of Things Report, a comprehensive report that covers the market trends in the IoT industry. For complete analysis, learn more about BI Intelligence and the IoT Report. The Internet of Things is set to disrupt the way we live and work, but for now let’s
We’ve researched the methods companies use to measure self-service, uncovered some lesser known ways to improve it and shown how important it is in determining customer experience, especially for mobile customers. A virtual customer assistant is a computer program that assists customers. The fact that it’s a computer program, at least partially filling the role of a live agent, is what