As you can read across so much news and media, after 2 years in the COVID-19 pandemic, most of the enterprises are moving from response, recovery and reset. For those who remain, the key theme is accelerated growth, digitalization (or digital transformation) and adapting new post COVID-19 hybrid work.
Not sure how to jump start, here the post for. Typical area you may look for and initial project with:
Streamline your operations. It is all about speed, but no in the past speed and turnaround, but based on modern seamless digital economy standards. You need to benchmark with market expectation, not your internal. See the gap then where you need to close it. If you end up being an elephant, it is time for elephants to learn how to dance if you do not want to be extinct from the market soon.
Update or replace your equipment. Be it shift to open source for old hardware to migrate to cloud native platform for the future now. Paying for an endless subscription for some type of software is not viable, better to run for own cloud services with the new hardware for long term saving to shift to open source.
Kick start customer loyalty program. Be proactive in coming out and giving back to customers in some form of the extra and value added manner. Business is always done two ways, one way business will not last wrong in the modern and future. If you are just operating based on a transaction based model, customers do not stick to you. Any new competitors who can offer better transaction value to your customer will shift away. Do not forget, keeping existing customers is 5x easier than doing business with new prospects, it continues to be valid.
Cut costs that do not add any value by continuing to pay for them. It needs you to have a holistic review and audit, from supplier to employee as well. You must think about from the customer perspective, what they perceive you, are you of value or not in their eyes? You need to keep making an initiative to be in the top choice for your customers’ mind.
Be active in the digital landscape, from providing company and product updates, and other content that may benefit your customer. Think in the holistic manner, business enterprise if you stay and remain as just a buy and sell company mentality, and without think and look beyond as part of the community and ecosystem, you are continue to be just one vendor can be shift and do not really bring in any value in both supplier, partner and customer mind. We are moving toward a project based economy, is your enterprise full of projects or full of people? It signals you need to look and make the needed change. Project brings change and innovation, better future ready enterprise. This is why these few years call for fusion teams talent and structure, because every visionary enterprise fully knows, the future of any enterprise is dependent on the fusion team member who comes out business disruption business model and initiative and help the enterprise to lead the way.
E-SPIN Group in the enterprise ICT solution supply, consultancy, project management, training and maintenance for corporation and government agencies did business across the region and via the channel. Feel free to contact E-SPIN for your project requirement and inquiry.