Improve productivity and speed time to resolution time for Operations troubleshooting
With Alert Center, network and systems managers benefit from higher productivity, better collaboration and faster recovery from device downtime or system performance issues. Since Alert Center threshold and notification settings can be applied to either individual or groups of devices, it saves valuable time and effort in building and maintaining organization wide policies. Easy access to threshold report workspaces from the Alert Center also enables editing of configured parameters directly from the WhatsUp Gold web portal.
Quick and Easy Configuration
Alert Center settings are accessible from a single console making bulk updates to thresholds and monitor parameters quick and easy. Threshold configurations and notification policies once defined can be applied across multiple devices or groups. This saves valuable time and effort in locating and setting parameters for multiple passive or performance monitors.
Consolidated Reporting and Coordinated Action
Consolidated alert listings in Alert Center, provide a global view of events as they occur. Network and systems administrators can acknowledge alerts, initiate troubleshooting action and update problem status with comments. This enables other team members to follow progress and support quicker, coordinated resolution of business impacting issues. Logged information on alerts, acknowledgements, and their resolution may also be used for conducting IT process audits at a later time.
Multi-Level Policy Based Escalation Network Alert Notification policy in WhatsUp Gold
Alert Center allows set up of multi-level policy based escalation. When critical devices are impaired or identified issues are not responded to within timeframes specified in the Service Level Agreement (SLA), business and IT stakeholders may be notified via email notifications. Email alerts may also be used to automatically open trouble tickets in Help Desk systems. This enables network managers to draw management attention and marshal additional resources that can help speed up triage and resolution.
Scalable Traffic Monitoring for Security and Performance
Alert Center adds configurable alerting capability to Flow Monitor enabling network managers to identify specific application behaviors and traffic patterns that may impair business operations. For example, high number of network conversations from a single host may indicate the occurrence of a virus attack. Similarly, high volume of network traffic to a particular destination may signify unauthorized video or streaming downloads that may slow down other business applications traversing the same segment. Alert Center enables the network team to manage a significantly high volume of traffic information without becoming overwhelmed.
24/7 Visibility and Monitoring Oversight
Alert Center helps optimize the performance of the WhatsUp Gold server and Flow Center plug-in 24/7. Network managers can proactively deal with installation issues arising from database overload, monitor or alert volumes and other system performance characteristics. This improves overall network uptime and performance as there is less likelihood of monitoring blackout periods or data loss – when visibility into the environment is lost because of performance issues with the WhatsUp Gold installation.