Digital transformation in insurance industry

Digital transformation is important for many industries, however, for the insurance sector it’s a business priority. It’s not about adopting an innovative or solely external process; digital transformation in insurance requires an innovative business model that is focused on customer needs, more connected products and services, emerging technologies and real-time data. Insurance leaders must approach the IT component of digital transformation in three ways.

• Build the right platforms. To ensure a tech foundation that can support comprehensive change, insurance companies need the right digital architecture and cloud infrastructure. Most carriers today have a complex mix of legacy IT systems, and the idea of completely re-platforming them can seem daunting, expensive, and risky. When the scale of the challenge feels that large, leaders are often hesitant to start. The best approach is for insurers to take an appropriately structured look at which aspects of legacy IT to overhaul in order to build a technology foundation ready for the future

• Become agile at scale. Successful digital transformation requires that insurance companies implement agile ways of working enterprise-wide. This means becoming agile in all support processes, expanding the scope beyond IT departments and shaking up the business model so that the company is primed for innovation. In an industry such as insurance with a high degree of regulation the drive toward digital requires embedding agility in all functions

• Designing the tech function of the future. Many traditional IT departments in the insurance industry struggle to keep up with the rate of change. In most cases, business units within companies are driving digital transformation, and IT departments are losing their relevance. Insurance companies, in particular, often have resources that are decades old. To manage the digital shift, companies must bring business and technology together and create a tech function for the future.

Digital transformation (DT) is a great opportunity that every insurer should embrace immediately: it offers real and tangible advantages for reducing costs, increasing efficiency in the claims and underwriting process and improving customer satisfaction.

Feel free to contact E-SPIN for assist you adapt the trend for insurance industry, include digital transformation (DT) from your existing infrastructure availability, performance and security monitoring and testing solution.