Digital Workspace

Top Use Cases for Frontline Workers

Frontline workers which represent the majority of the global workforce are found across essential and non-essential industries including retail, healthcare and supply chain sectors. Bounded by the job requirement, either reporting to a jobsite, or out in the field, the frontline workers rely heavily on mission-critical technologies to access information, applications, and people they need to do their job. As companies have their own unique cases to deal with, it is important for business leaders to be more open in redefining their digital business strategy and experiment with new endpoints and initiatives that enable them to be more adaptive, innovative and able to scale to support the needs of their workers, partners and customers.

Top 4 Digital Technologies trends in Retail Industry
Use case


RIS indicates that 60 percent of retailers surveyed are increasing their IT budget this year. The business leaders are investing in digital transformation which include

  • Implementing flexible fulfilment options such as in-store and curbside pickup
  • Promoting new products and create purchase impulse among shoppers with interactive kiosks
  • Enabling store associates to communicate, support in-store fulfillment options, access product and customer info, and process payments with mobile devices
  • Cashierless payment options using cameras and sensors
  • Modernize point-of-sale (POS) to track consumer identities and habits and
    empower shoppers with self-checkout and loyalty programs
  • Equip front- and back-of-store workers with mobile printers to print barcodes, labels and receipts
  • Keeping frontline workers engaged and foster a positive workplace culture with digital signage
  • Allowing frontline workers to bring their own device to work and securely access necessary info
  • Providing frontline workers with immersive training with virtual reality (VR) headsets
Use case


Zebra Technologies reported that mobile device usage in healthcare is predicted to rise up to 40 percent by 2022.

The health leaders are redefining the way healthcare is being delivered through investment in digital technologies through/by:

  • The shift to the use of telehealth and other virtual technologies
  • The use of self-service kiosk to Save admin staff time and improve patient wait times
  • Collect key info and provide real-time access to patient vitals, diagnostics, imaging and more at the point-of-care with mobile devices
  • Utilisation of mobile printers to increase efficiency and reduce error by labeling specimens and samples at the point of collection
  • Application of smart glasses and augmented reality(AR) to improve patient experience and reduce error
  • Modernizing EMR systems for seamless access to clinical apps and data regardless using any device, anywhere.


Types of Healthcare: Primary, Secondary and Tertiary
Use case

Supply Chain Sectors

Based on MHI, 85 percent of supply chain leaders anticipate digital to be the predominant supply chain model over the next five years, with 49 percent already accelerating their expend on digital technologies.

This value is due to:

  • The need for frontline workers in using mobile devices to track the location and status of all assets to increase productivity and cycle count efficiency.
  • The need for the use of a single device in consolidating cumbersome training guides and other required documents and manuals.
  • The utilisation of mobile printers in printing barcodes and labels to rapidly sort materials and increase visibility.
  • The use of smartglasses in delivering instructions, visual diagrams and reference materials directly to  line-of-sight of workers.
  • The deployment of IoT endpoints such as sensors to monitor equipment and production conditions.

Top IT Challenges 

  • Enrollment and configuration- Mission-critical devices for frontline workers often deployed outside of the corporate office and away from IT teams. In addition, frontline workers located in remote areas are also facing difficulties due to limited wireless coverage and data, latency issues, and low network bandwidth.
  • Device downtime - Inevitable Mission-critical device or app failure due to software or security update, battery failure or network issues lead to poor work experience thus reduce productivity.
  • Employee experience -  Poor digital experiences causes increase in employee (including frontline workers) turnover.


Workspace ONE UEM

VMware Workspace ONE® Unified Endpoint Management is an intelligence-driven digital workspace platform designed and built to fulfil the unique management requirements of mission-critical devices used by frontline workers, at scale.

E-SPIN and PortSwigger

E-SPIN & VMware

VMware Inc. was founded in 1998 The company is one of the leading multi-cloud services for all apps that enables digital innovation with enterprise control.

E-SPIN is active in providing consultation, supply, training and maintaining VMware products (Edge security, digital workspace solution, networking) for the enterprise customers since 2008 on the region E-SPIN do businesses. The enterprise range from corporate, universities, government agencies to IT service providers on data center, secure software development, security management, security operation center (SOC), vulnerability management, vulnerability assessment center (VAC) and enterprise information security management / operations.