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How can I get software support as part of the software update and upgrade (SUS) subscription and entitlement?

For the Paid customer with still valid and software update and upgrade (SUS) subscription entitlement (have yet expired), and without E-SPIN local onsite maintenance support entitlement, you can forward all your product support to

Please make sure you have still active license ID and all the detail, when contact manufacturer support and technical inquiry as part of your entitlement. Due to user information confidentiality, manufacturer will reserved the right to refuse provide support on behalf of end user. Please try to avoid personal email and make use of business email for the support request.

Be note that the support email provide above is for product related problem / bug matters, it is not act as training resources for user do not know how to use the software, manufacturer will reserved the right to refuse for the technical inquiry and support request due to not really know how or familiar with product usage (that should be resolve thru attend product training or knowledge transfer, buying textbook or reading related documentation).

Please note on the time zone difference, most of the response will take place on manufacturer business day and hour only, as such it may response back either same day, late evening or next business day due to time zone difference.