Like the screenshot attached, login to the respective account, check the license key you intent to renew, make sure it is right now have yet expired, else got to do as new subscription (since it is no point to back date, as you will have less than a year period).
If the previous officer already left your company, it is advice to register under new officer name instead.
Please provide the following information:
End user company:
End user company address (use the most likely one where eventually license or product will ship to address or place maintenance support take place):
End user company tel/fax:
End user primary contact person full name (depend on your case, it can be procurement officer or technical officer personnel mostly to use the software with):
End user email (this is mostly the user email or some company license administration manager, who will receive support and latest update / upgrade entitlement depend on what kind of product you finally purchase or subscribed):
End user primary contact person DID/mobile:
End user primary contact person division/department/unit/title: