Below is the standard way for enterprise customer do not have E-SPIN local onsite and remote support on either 8×5 or 24×7, but have software active subscription. For the customer have E-SPIN active local maintenance support on either 8×5 or 24×7, just contact E-SPIN will do.
Submit a support case via email for technical issue
Monday – Friday
8:00AM – 5:00PM
For open a technical case.
1. you need to provide “issue info” as detail as possible
2. Product and system info, like product name, version, OS, activation code, scan engine version
3. Your company and your info.