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WhatsUp Gold 2018 Service Pack 2 v2018 (18.0.2) System Requirements

Whatsup Gold latest release was on August 28, 2018

Operating system and virtual environment requirements

FIPS is no longer supported in Operating Systems prior to Windows Server 2008 and Windows 7 or 8.1.

  • For evaluation purposes, WhatsUp Gold operates on Windows Pro 7, 8.1, and 10. However, production level support requires Windows Server versions only. See below for supported Windows Server platforms.
  • Installing WhatsUp Gold on a domain controller is not recommended or supported.
  • If WhatsUp Gold is hosted in virtual environments, to prevent licensing issues, make sure that you assign a static MAC address to the virtual machine on which WhatsUp Gold is operating. Refer to your virtual machine software help documentation for information about assigning a static MAC address for the virtual machine.
  • WhatsUp Gold requires quad-core processors @ 2.6 GHz (min). If you are installing WhatsUp Gold on a virtual machine, make sure that your guest VM has at least four CPU cores allocated to it. Refer to additional Hardware requirements guidelines.

WhatsUp Gold supports the following Windows Server platforms:

  • Microsoft Windows Server 2016 Standard (WhatsUp Gold 2017 Service Pack 2 and later)
  • Microsoft Windows Server 2012 R2 (64-bit) with Desktop Experience
  • Microsoft Windows Server 2012 (64-bit) with Desktop Experience
  • Microsoft Windows Server 2008 R2 (64-bit)
  • Microsoft Windows Pro 7, 8.1, and 10 for product evaluation

Database requirements

This service pack does not require or introduce changes to the WhatsUp Gold database requirements.

Important: As part of the upgrade to WhatsUp Gold the SQL Server Express database included with WhatsUp Gold will be updated to SQL Server 2014 Express.

Important: If you use a remote SQL database, instead of the default install that occurs as part of the default WhatsUp Gold installation, refer to the WhatsUp Gold Database Migration and Management Guide for information about other WhatsUp Gold database configurations.

Note: The collation of Microsoft SQL Server being used to host WhatsUp Gold databases should be set to SQL_Latin1_General_CP1_CI_AS.

Latin1_General_CI_AS collation is allowed during upgrades, but is not recommended as it could cause errors in operation.

Additionally, the collation of each of the aforementioned WhatsUp Gold databases should also be set to SQL_Latin1_General_CP1_CI_AS.

Latin1_General_CI_AS collation is allowed during upgrades, but is not recommended as it could cause errors in operation.

WhatsUp Gold requires a database to maintain data about monitored devices, store system configurations, and save user specified customizations. The database may be co-located with the WhatsUp Gold installation, or may be hosted on a remote machine. Data services for WhatsUp Gold can be provided by the following database servers.

If you install WhatsUp Gold on: You have these database options:
Microsoft SQL Server 2014 Express Edition 32-bit or 64-bit Local Microsoft SQL Server 2008 R2 Standard or Enterprise 64-bit
Local/Remote
Microsoft SQL Server 2012 Standard or Enterprise
32-bit or 64-bit
Local/Remote
Microsoft SQL Server 2014 Standard or Enterprise
32-bit or 64-bit Local/Remote
Microsoft SQL Server Cluster 2008 R2, 2012, or 2014
Enterprise or Datacenter
64-bit
Remote only
Microsoft SQL Server 2014 Standard or Enterprise Microsoft SQL Server 2016 Standard or Enterprise
*Windows 10 Circle bullet grapic Circle bullet grapic Circle bullet grapic
*Windows 7 Professional, Enterprise, or Ultimate (64-bit local) Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic
Windows Server 2008 R2 SP1 Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic
Windows Server 2012 Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic
Windows Server 2012 R2 Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic Circle bullet grapic
Microsoft Windows Server 2016 Standard (WhatsUp Gold 2017 Service Pack 2 and later) Circle bullet grapic Circle bullet grapic Circle bullet grapic

Please note, if you are running SQL Server 2012 on SP3, you need to install additional binaries from Microsoft to prevent potential database issues. This problem occurs because certain 32-bit binaries are missing from SQL Server 2012 SP3. Please refer to the applicable Microsoft support documentation for additional information.

*For evaluation purposes, WhatsUp Gold operates on Windows 7, 8.1, and 10. However, production level support requires Windows Server versions only.

Web server requirements

This service pack does not require or introduce changes to the WhatsUp Gold Microsoft IIS requirements.

Web services are required for the web-enabled functionality and reporting provided by WhatsUp Gold:

If you install WhatsUp Gold on: IIS version 7.x IIS version 8.x IIS version 10.0
Windows 7 Professional / Enterprise / Ultimate Circle bullet grapic
Windows 8.1 Circle bullet grapic
Windows 10 Circle bullet grapic
Windows Server 2008 R2 Circle bullet grapic
Windows Server 2012 R2 Circle bullet grapic
Windows Server 2016 Circle bullet grapic

Important: Web server requirements for IIS 7.x, 8.x, or 10.

The WhatsUp Gold installer automatically installs/enables IIS 7.x, 8.x, or 10 on platforms where it is supported. If needed, you can verify which IIS 7.x, 8.x, or 10 OS features are installed/enabled and properly configured from the Windows Control Panel. Verify that the Web Server (IIS) Roles Services listed below have been installed and are enabled.

WhatsUp Gold requires the following Web Server Role Services for IIS 7.x, 8.x, or 10 at a minimum:

  • Web Server
  • ASP .NET
  • Static Content
  • HTTP Redirection
  • Default Document

Framework and accessibility requirements

This service pack does not require or introduce changes to the WhatsUp Gold framework and accessibility requirements.

WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages for scripting and software accessibility. The following are required software framework and support packages:

  • Microsoft .NET Framework 4.5, included in installation program.
  • PowerShell 2.0 (Optionally required for PowerShell scripting. Not included in the WhatsUp Gold installer. Refer to the Microsoft MSDN web site for more information about installing PowerShell).
  • Microsoft Windows Scripting Host v5.7 (or later).
  • Microsoft SAPI 5.1 (required for Text-to-Speech actions).

Please note, the Microsoft .NET Framework option is required. However, the following feature/component options cannot be enabled in the Microsoft .NET Framework options:

  • .NET Framework Windows Communication Foundation HTTP Activation.
  • Windows Communication Foundation Non-HTTP Activation.

Web and mobile interface requirements

This service pack does not require or introduce changes for internet browsers.

Web interface requirements

The following web browsers are currently supported for use with WhatsUp Gold 2017:

  • WhatsUp Gold Web interface:
    • Microsoft Internet Explorer 11
    • Chrome v57
    • Firefox 53

Note: Newer versions of these browsers will likely support WhatsUp Gold, but have not been extensively tested.

Important: WhatsUp Gold does not support any version of Internet Explorer in Compatibility or Quirks mode.

  • Important: WhatsUp Gold 2017 new features use increased client-side processing and memory. Please refer to additional client requirements guidelines.
  • Application monitoring implements client side processing and rendering for reports and other features. Note that the CPU and memory on the client system, used to manage and view application monitoring features, impacts the application monitoring viewing and performance experience.

Supported virtual environments

WhatsUp Gold supports virtual hosts and virtual machines running on the following virtual environments:

  • VMware vCenter Server versions 4.0, 4.1, 5.0, 5.5, 6.0, and 6.5
  • VMware ESX versions 3.5, 4.0, and 4.1
  • VMWare ESXi versions 3.5, 4.0, 5.0, 5.1, 5.5, 6.0, and 6.5
  • Hyper-V Server 2012
  • Hyper-V Server 2012 R2
  • Windows Server 2012 (Hyper-V Role enabled)
  • Windows Server 2012 R2 (Hyper-V Role enabled)
  • Hyper-V 2016 (effective for Service Pack 2)

Supported wireless devices

Important: Because of the volume of data collected and stored for wireless infrastructure devices, Ipswitch recommends that you use Microsoft SQL Server to store the data collected by WhatsUp Gold.

Important: Currently, Ipswitch only supports Ping (as well as any other SNMP values that may be returned depending on the specific device) for Cloud Managed Wireless LAN Controllers and access points.

Important: If you are monitoring Cisco Aironet Autonomous access points Ipswitch recommends that you run IOS 12.3 or newer. Inaccurate data may be reported with older IOS versions.

WhatsUp Gold supports the following devices:

  • 16.2 – Cisco Small Business wireless devices (Cisco WAP321)
  • 16.2.9 – Cisco 3650 Series Wireless LAN Controller with lightweight AP
  • 16.2.8 – Cisco 5700 Series Wireless LAN controller
  • 16.2.2 – Cisco WiSM2 (6500 Series) Wireless LAN controller
  • 16.2.2 – Cisco Flex 7500 Series wireless LAN controller
  • Cisco Aironet wireless LAN controllers and access points
  • Cisco Airespace wireless LAN controllers and access points
  • Aruba Mobility wireless LAN controllers and access points
  • 16.2 – Meru Networks wireless devices
  • 16.2 – Ruckus wireless devices
  • 18.0 – Cisco 5520 wireless LAN controllers and access points
  • 18.0 – Cisco 3504 wireless LAN controllers and access points
  • 18.0 – Cisco 2520 wireless LAN controllers and access points

Important: To successfully monitor wireless environments including the Ruckus ZoneDirector wireless controller, ensure you are running the correct version of WhatsUp Gold and firmware version of the wireless controller. The minimum versions are WhatsUp Gold 2017 – Service Pack 3 or later and any ZoneDirector firmware version containing the fix ER-2398. Note, this fix is included with firmware version 9.8.3 (MR3) and later.

For information on how to upgrade ZoneDirector Controller and information on the access points supported by each firmware version, refer to the applicable firmware release notes on the Ruckus Support Website.

Supported storage devices

WhatsUp Gold supports the following storage devices:

  • NetApp FAS series
  • Dell EMC Unity
  • Dell Compellent
  • Synology NAS
  • Dell FluidFS

Please see the in-product or online help for special considerations applicable to properly discovering and monitoring storage devices.

Network traffic analysis software requirements

Network traffic analysis requires:

  • At least one routing device that supports one or more of the following protocols to send flow data to WhatsUp Gold:
    • NetFlow versions 1, 5, 7, or 9
      • NetFlow-Lite
      • Flexible NetFlow
      • NetFlow v9 NSEL (NetFlow Secure Event Logging)
    • sFlow versions 2 or 5
    • J-Flow
    • IPFIX

Note: Network traffic analysis performs well in most WhatsUp Gold configurations that use the default SQL Server Express Edition database. However, some data collections over 10 GB or configurations where data is collected and archived over a long period of time will benefit from the additional performance capabilities of other SQL Server Editions. For more information about WhatsUp Gold supported SQL databases, see the release notes Database requirements section. Also, please consult applicable Microsoft guidelines for the SQL Server database edition that best fits your requirements.

Hardware requirement guidelines

Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network.

Minimum server recommendations

100 Devices / 
500 Monitors*
minimum required
2,500 Devices / 
12,500 Monitors*
minimum required
20,000 Devices /
100,000 Monitors*
minimum required
Processor(s) Quad-core Quad-core Quad-core
Processor speed 2.6 GHz or more 2.6 GHz or more 2.6 GHz or more
RAM 8 GB 16 GB WhatsUp Gold Server: 8 GB
Dedicated SQL Server:
32 GB (64 GB recommended)
Database type SQL Server 2014 Express Edition Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014 Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014
Please note, SQL Server 2012 SP3 is not supported.
Hard drive 25 GB or more free space OS/Application – 15 GB or more free space in RAID 1
Database files – 4 x 100 GB in RAID 10
OS/Application – 15 GB or more free space in RAID 1
Database files – 8 x 250 GB in RAID 10
Log files – 2 x 100 GB in RAID 0
Temp database files – 2 x 250 GB in RAID 0
For more information about moving SQL Server database and log files, see the WhatsUp Gold Database Migration and Management Guide.
Network interface card Minimum 100 Mbps (1 Gbps preferred) 100 Mbps (1 Gbps preferred) 1 Gbps
Video display resolution 1280 x 1024 or higher 1280 x 1024 or higher 1280 x 1024 or higher
Sound card SAPI-capable sound card required for Text-to-Speech actions SAPI-capable sound card required for Text-to-Speech actions SAPI-capable sound card required for Text-to-Speech actions
¹Modem and phone line Required for pager, SMS, and beeper actions; modem pooling is not supported Required for pager, SMS, and beeper actions; modem pooling is not supported Required for pager, SMS, and beeper actions; modem pooling is not supported
¹GSM modem Required for SMS Direct actions Required for SMS Direct actions Required for SMS Direct actions

¹Connection to modem is through a USB or serial port

Please note, Ipswitch has successfully tested the USR3500 Courier M2M 3G GSM Intelligent Cellular Modem from USRobotics which supports a wider set of bands and cellular technology.

Recommendations for accessing WhatsUp Gold 2018

Ipswitch recommends accessing the WhatsUp Gold server using a browser installed on a remote machine. The following specifications are recommended for optimal performance when accessing the WhatsUp Gold server.

100 Devices / 
500 Monitors*
minimum required
2,500 Devices / 
12,500 Monitors*
minimum required
20,000 Devices /
100,000 Monitors*
minimum required
RAM 8 GB 8 GB 16 GB
Processor i5 Class i7 Class i7 Class
Video display resolution 1280 x 1024 or higher 1280 x 1024 or higher 1280 x 1024 or higher
Sound card SAPI-capable sound card required for Text-to-Speech actions SAPI-capable sound card required for Text-to-Speech actions SAPI-capable sound card required for Text-to-Speech actions

*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.

Poller Requirements

This service pack does not require or introduce changes to the WhatsUp Gold poller requirements.

Depending on the network environment and product deployment, WhatsUp Gold can poll up to a maximum of 20,000 devices and up to 100,000 monitors with one WhatsUp Gold server and additional pollers (additional pollers required depend on the amount of SNMP and WMI monitors). Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. Using additional pollers, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server.

Minimum required for each 
additional poller
Processor(s) Dual-core
Processor speed 2 GHz
RAM 4 GB
Hard drive space for application 2 GB
Network interface card 100 Mbps
OS support See Operating system and virtual environment requirements section above

Last update on 24 Sept 2018