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This post is to answer for one of the customer question related to how they can know what user is doing, ie activity when using WUG, like add and remove device during the login session. First of all, be note that WUG is monitoring system for device you provision in the system for monitoring the

This is prepare for one of the customer who required access to the function, to monitor for the system background process, and make notification if the process change state. System, whether server, workstation or mission critical machine, it now just above device up time that matter, but whether or not a specific system process is

Some of the common and typical symptom email setting and configuration is not correct when you saw “[email protected]” has had an internal exception. The exception is Timeout occurred. Canceling operation.. You can use the following step to troubleshooting, lot of way, but below is using telnet. Make sure firewall (if within) allow telnet connection from WUG

A case one of the existing client is asking for whether can WUG monitoring Windows server hard drive in RAID, and reporting for failure status. It will depend on the manufacturer, but in general the answer is yes. However, you may need a script similar to what we posted below. Otherwise, typically the systems send

This post is for customer who are after renewing their existing whatsup gold (WUG) license, but the machine still in the old expired date (due to user do required to perform refreshing the key new date into WUG machine). WhatsUp Gold contains a service renewal reminder within the WebUi  that displays at  90, 60, 30,

For the customer had still active software update and upgrade (SUS) coverage and yet to be expire, you can choose either from WUG server, “check for WUG update” OR alternatively, login to the license portal to pick the installer and download. Be note for either scenario, you are still require to install in the machine

What’sUp Gold (WUG) can configure and provide “proactive notification” such as email to let you know like server hard disk is reaching 80% of the utilization, or server memory is reaching 80% of the utilization. Due to the server is no in the “Down state”, so “proactive alerting” become very helpful feature to automated this

As paid and still active customer, you can always login to your own license portal to log support case that related to product or suspect software bug or whatever product related issue. Out of the scope matters maybe subject to additional charges, just be noted for that. Below is the steps, make sure you had

This document will assist customer for WUG 2017 version and onward. For old or legacy version, ie WUG 2016 or below, refer different document. Adding a single new device to WhatsUp Gold This document also relevant for customer intent to add a single device without using discovery. There are two ways to add devices to

This document is prepare for customer who ask about how to export information from WUG. Below document will show you how to export devices or related information from Whatsup Gold(WUG) version 16 and 16.x ., ie pre WUG 2017 Edition. 1.First step you need to login to WUG web browser. 2.Go to ‘Report’ tab and

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