22 September 2014, we have special one day special training course that base on Multimedia Contact Center Management In Depth. Audience will receive first hand guidance and experiencing on what is multimedia contact center management, contact center workforce management (from agent shift, time and schedule) to VoIP, IP PBX integration for the unify multimedia contact center solution that streamline existing contact center operation.
The audience for this special arranged training is for existing channel partners and customers, current practitioner or someone who in the process prepare for the contact center improvement, modernization or adoption.
The training course start from solution overview and then zoom depth in to respective topic.
Due to complementary and small class in nature, E-SPIN will filter out the participant base on various internal criteria.
Light refreshment and light lunch meal will be provide for participant.
For interest party, please register online by click here.