Nowadays, technology brings more ideas and innovations for our industry development. Our hospitality industry was dominated by AirBnB while Uber and Grab dominated the transport companies. Same goes happen to food industry, technology gives big impact on it and help them to develop. Many of developing restaurants are aware of this benefit into food business sector in terms of restaurateurs or consumers. In year 2021, the customer of food service is forecasted to reach over $3 trillion. There is an opportunity for forward thinking food and beverage (F&B) business to success in their business and take on step ahead in food and beverage (F&B) industry.
All restaurateurs agree that business efficiency can be improved their bottom-line with help of technology in their operation, from front end customer services to backend logistics. The key challenge is explore and discover disruptive innovation digital platform and business model that provide edge over the competition. Technology automation like deployed of virtual customer assistants (VCA) or chatbot provide significant cost saving and make business more engage for the potential customers. Same as well for the online booking reservation (for high end restaurants) or online home delivery services for fast food chain restaurant. We may expect to see more digital disruptive innovation to be come from food and beverage (F&B) industry. Same as well we may expect for artificial intelligence (AI) and big data use to analysis existing customer buying behavior and predict for the coming purchase what can be upselling or cross selling to boost the business revenue.
Feel free to contact E-SPIN for your food and beverage (F&B) industry, business or operation challenges and let work together for the tailor made technology solution that accelerate your digital transformation journey.