Network Operation Center (NOCs) is a central location where organizations support computer networks and telecommunications infrastructure, track and resolve IT infrastructure incidents, and ultimately ensure availability of data centers. Sometimes they are located in the data center, sometimes externally. They are usually connected to a high-speed internet connection or directly to the internet’s backbone to provide as much bandwidth as possible.
Avishai Shafir, director of product marketing at security policy orchestration provider Tufin, says data centers are there to host and manage the organization’s computing resources such as servers, Virtual Machines (VMs), storage and databases. They may also deal with some portion of security and network controls. Some are small and are part of the organization facility while others are dedicated centers to manage assets such as hardware, cooling, electricity and physical security in an efficient manner.
The NOC is more than a management control center. NOC manages infrastructure and changes procedures, events, customer calls, security, quality control and guarantees, monitoring equipment, ticketing systems, integration with customer tools, reporting and dashboards, and more. Equally important to the technology located within the NOC, however, is the operation and support team required to provide high quality support.
The size of the NOC (room and number of engineers) is usually driven by the size of the data center and critical of its business. Not all data centers have NOC rooms with 24/7 teams. Smaller data centers often use automated monitoring and resolution software instead of the NOC in an effort to address such functions without much human intervention.
Feel free to contact E-SPIN for the various technology solution that can facilitate your network operation center(NOC), and end to end network performance monitoring and diagnostics (NPMD) or global NOC solution.