Impact of Digital on IT Operation Management

Digital — through the cloud, mobile and social — accelerates the cadence of application development while
fine-graining IT and exposing it to the open web. Without deeper automation to monitor and resolve recurrent incidents, the scale of complexities and the volume of repeatable workload resulting from the emergence of digital may be too much for the IT department to absorb. In the digital age, in order to eliminate manual labor and automate IT operations management in a meaningful way, organizations need to take a foundational approach to the modernization of their IT platforms. Similar to industries such as manufacturing, where robot infrastructure has liberated production companies from human intervention, IT management needs comparable automation platforms to free up IT resources, which could be geared instead towards value creation projects.

IT operation management’s alignment with business

The digital agenda is changing IT operation management, which has become closer than ever before to business issues. These changes are a prerequisite for digital transformation. Over the past decades, IT has won a strategic place as a support function aimed at facilitating organizations to run their core business. However, calibrating a better alignment between line-of-business and IT is no longer enough to ensure the success of organizations. Digital compels organizations to embrace a continuous delivery/continuous deployment approach that integrates the business and IT together under a unified operating platform and a common culture.

For instance, in the manufacturing industry, the Internet of Things is leading to IT being embedded in production machinery and, subsequently, in the most basic business processes, leading to a paradigm shift in the business model in which operations are being digitally connected from top to bottom.

Very often, IT departments are log-jammed by the need to manually address routine service assignments and IT tickets. Similarly, IT performance and activity monitoring has been locking up valuable IT resources that could otherwise be relegated to strategic projects.

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