When come to Incident Management System (IMS) no all industry and customer will look into same thing. Some is just looking for portion of missing functionality they are missing, ie complementary. Other may look for end to end to streamline incident management processes.
E-SPIN being delivered Unified IT Management, from infrastructure, network, server to application monitoring solutions for various sector, industry and customer segments. Being engaged for various industry or customer specific custom and tailor made incident management system (IMS) for different use case. From IT Helpdesk integration by link incident tickets to a problem ticket, to advanced alert notification and incident response experience, to consolidated multiple network monitoring system (NMS)/element monitoring system (EMS) alert and notification into normalised and standard alerts and alarm by centralised monitoring system (CMS) or make available for remote system secure call then allow to connect, retrieve the alarm by 3rd party or final system.
Feel free to contact E-SPIN for either point solution for SMS out-of-band alert notification to complement your existing network monitoring / element system (NMS/NES) to complex integrated NMS support.