A company’s digital strategy not only has to be based on a next-generation technology platform designed for the digital enterprise, but it also needs to successfully converge with the company’s legacy systems. As with the fourth generation of manufacturing — Industry 4.0 — whereby robots and connected machinery are digitizing production processes, the next generation of IT management will be defined by digital prerequisites.
- Digital — Automated, controlled, agile and converged — it may seem evident, but pure IT management platforms have trouble addressing business needs. A next generation platform must be able to cope with the fragmentation of IT resulting from the spiraling growth in mobile app development, consumerization of IT, the increasing pressure from lines-of-business (marketing, channels, HR, field services, procurement, etc.) to build apps that will connect the company to its customers, employees and partners, both up and downstream in the digital ecosystem.
- Performance — IT owns the main processes in digital businesses, which means these processes can only perform well if IT is also performing well. This issue is very easy to demonstrate: according to Akamai’s own statistics, 74% of people leave a website if response time is over 5 seconds.
- Lean — Digital practices are causing IT complexities in the organization to grow exponentially and, with them, a greater potential for inefficiencies and waste, including the risk of productivity erosion and production bottlenecks. Under a lean architecture, organizations should be able to audit IT operations easily and identify and eliminate redundancies in the IT value production chain, bringing about a reduction in the length of development cycles and acceleration of application versioning.
- Innovative but controlled — Innovation in a digital world needs IT at its most fundamental level and requires IT to become inventive in relation to how elastic, ingenious and responsive the function for the business. However, organizations also need to ensure that there is structure, discipline, governance and control in place to manage their IT operations.
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