A Ticketing system
The ticket system will allow you to keep track of all open, urgent issues and people assigned to handle each task. Knowing all the issues that are pending will help you prioritize transitional tasks and provide the best service to your customers.
Keep a central resource for all the knowledge and documentation that your entire team can access. This knowledge base should be a source of liquid information to keep up to date with the lessons learned and lessons learned for future reference and improvement.
Reporting and Measurement
Make a report every day and every month. Daily reports should cover all major events in the last 24 hours and the main cause for each event has been resolved. This report is useful and important to NOC’s displaced and managing leaders. It also maintains the entire IT department informs about NOC activities and major incidents. Arranging daily reports into monthly reports will help measure the progress of troops. It will also show areas where improvements can be made or show positive or negative trends in performance.
There are two types of monitoring processes relevant to NOC: monitoring infrastructure and user experience. The monitoring infrastructure can consist of a data center server, network, or environment. User experience monitoring involves the simulations of user behavior and activity to replicate the problem and find the most effective solution. Implementing a service tree model that links the monitoring infrastructure to the affected services will allow your team to warn other areas that may be affected by the problems encountered.
Feel free to contact E-SPIN for the various technology solution that can facilitate your network operation center(NOC), and end to end network performance monitoring and diagnostics (NPMD) or global NOC solution.