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Tuesday, 28 April 2020 / Published in Product, SolarWinds

SolarWinds Server and Application Monitor (SAM)

SolarWinds Server and Application Monitor (SAM) is an affordable and easy-to-use systems management software that provides deep visibility into application and server performance issues. Automatically discover the systems environment, and start monitoring in minutes. The agent-less technology in SAM makes it easy to install, and scales to meet the growing demands of infrastructure.

The SAM keeps track of the physical status of servers and watches the network traffic generated by the applications running on them. The “applications” referred to by the title of this tool refers to critical network applications, such as DHCP, Active Directory, and DNS functions, rather than any software running on the servers. This is a comprehensive monitoring environment suitable for enterprises of all sizes. However, the extensive WAN activity monitoring capabilities of this system make it particularly useful to large businesses with complicated, distributed IT operations.

Features

Monitor your entire on-premises, cloud, or hybrid application environment and infrastructure from one tool. With 1,200+ application, system, and infrastructure monitoring templates. Comprehensive monitoring for Microsoft® applications, systems, hypervisor, IaaS, PaaS, and SaaS products. Visualize and map the dynamic communication-based relationships between applications and servers so you can discover network issues that slow down your applications.

Application Performance Management

Solve complex problems with deep dive diagnostics

SolarWinds Server & Application Monitor performance monitoring tools deliver a deeper view of your applications environment to help identify and troubleshoot performance issues before end-users are impacted. Intelligent alerts eliminate false positives and alert you when health indicators reach warning or critical thresholds and deviate from baseline performance.

Use out-of-the-box monitoring templates for critical applications including Exchange, IIS, Active Directory, Java, Apache, Citrix, Oracle, and over a hundred others. Analyze historical performance data with intuitive reports.

Increase agility with monitoring automation

Simplify application performance management with automated monitoring practices. Automate many common processes with Server & Application Monitor application performance monitoring to save manual administration time.

  • Auto-discover servers and applications you want to monitor in your environment
  • Define monitoring profiles and automatically configure what needs to be monitored on discovered nodes
  • Dynamically calculate baseline thresholds for performance alerting
  • Schedule delivery of performance reports
  • Map your applications infrastructure automatically and visualize dependencies with the underlying infrastructure.

Monitor end-user experience for business transactions

Use SolarWinds Web Performance Monitor to proactively identify whether the changes made to the web application or web pages have an impact on end-users. Synthetic transaction monitoring helps you analyze the impact of code changes on the end-user experience and web application performance. Test your websites in the pre-production stage so you can detect performance issues ahead of time.

Web Performance Monitor integrates with Server & Application Monitor to monitor web transactions in context of application health.

Forecast resource capacity needs for workload management

With rapidly growing application workloads, it is important to ensure your servers are equipped with sufficient hardware (CPU, memory, disk). Monitor resource utilization of your physical and virtual environment over time and easily identify capacity needs allowing you to optimize resource procurement and manage workloads more effectively. Monitor services, processes, event logs, and hardware health to identify server problems that can impact application performance.

Maintain a centralized inventory of server hardware and software assets across your organization for streamlined resource management.

Server Sizing and Capacity Planning Tool

Monitor server capacity and resource usage

Sysadmins might not always know how their server resources (CPU, memory, storage, and network) are being used against the available capacity. This causes resource contention issues and ultimately impacts server performance.

SolarWinds server capacity planning software provides built-in capacity forecast charts and metrics to easily identify when server resources reach warning and critical thresholds. Trend peak and average capacity over time to make accurate capacity forecasts. Find and fix server capacity issues before they impact end-user productivity and business.

Optimize server and hardware resource investments

Avoid unnecessary costs for server hardware resources whenever you encounter poor server performance. SolarWinds Server & Application Monitor server sizing and capacity planning tool helps you quickly see what is causing server resource contention. Find and kill processes that consume excess memory. Track the applications running on your servers and see how much CPU, memory, and storage hardware is being consumed. Right-size resource allocation on physical and virtual servers, and optimize performance.

Diagnose virtual and storage capacity issues

Get a unified view of your entire application stack—from apps, to servers, to VM, down to storage arrays—with SolarWinds AppStack™ dashboard. Identify capacity issues at every level using:

  • Server & Application Monitor: Track down resource contention issues at the server level.
  • Virtualization Manager: Identify decayed and orphaned VMs, control VM sprawl, and forecast how much VM workload can be handled by host resources.
  • Storage Resource Monitor: Forecast growth rates for NAS and SAN arrays, and analyze when capacity will be reached.

Monitoring for Custom Applications

Monitor and manage everything from one interface

SolarWinds Server & Application (SAM) monitoring provides one unified framework to monitor the status and performance of customized applications alongside commercial applications.

  • Detect performance issues and downtime in custom applications
  • Get notified on deviations from baseline thresholds
  • Monitor CPU, memory, and response time for application performance counters and services
  • Schedule periodic application discovery; create application maps and NOC views
  • Customize alert conditions and schedule reports
  • Correlate application failure to physical and virtual infrastructure issues

Easily create monitors for custom applications

Server & Application Monitor provides built-in monitoring templates for 200+ applications. These templates comprise component monitors to measure health and performance metrics of applications using WMI, SNMP, JMX, and VMware protocols.

    Extend monitoring for custom applications:

  • Edit/modify/customize existing templates and component monitors
  • Use the wealth of community-generated templates (created and shared on THWACK®)
  • Easily build new templates and component monitors
  • Run your custom Windows, Linux, and UNIX scripts
  • Run open source scripts (such as Nagios or Nagios alternatives) natively without any conversion

Monitor custom applications in the cloud

In addition to Server & Application Monitor’s agentless architecture, there is an optional agent available to monitor custom and commercial applications located in your public cloud environment (Amazon EC2, Microsoft Azure, and Rackspace). You can also use this agent to monitor servers and applications within your on-premises environment that you are not able to monitor using agentless technology due to firewall issues, network bandwidth, or security restrictions.

Out-of-the-box support for multi-vendor applications

Server & Application Monitor supports monitoring of multi-vendor commercial applications and servers out of the box, including:

  • Microsoft applications like Exchange, IIS, Active Directory, SharePoint, SQL Server, and more.
  • Third-party applications such as Oracle, Java, Tomcat, Citrix, and MySQL.
  • Operating systems such as Windows, Linux, UNIX, and AIX.
  • Server hardware components on Dell PowerEdge, HP ProLiant, and IBM eServer xSeries.
  • Virtual infrastructures running on VMware and Hyper-V hypervisors.

Application Discovery and Dependency Mapping Software

Discover application network connections by using dependency mapping tools

With SolarWinds® Server & Application Monitor (SAM), you can poll dependencies and create maps to monitor incoming network connections for a managed server or application. Polling data can allow you to monitor applications with attention to specific nodes.

SolarWinds SAM application discovery tools are designed to provide visibility into server activity, allowing you to view what inbound connections are linked to your application and servers. You can also more easily identify the incoming port, service, and server to determine their internal resource consumption.

Use application dependency mapping software to monitor network communication of dependent services

With an application dependency mapping tool, you can create custom maps of groups or entities to track the response time of dependent services. By visualizing logical and physical relationships, you gain insight into connection ports, services, network latency, packet loss, and TCP data, so you can more quickly troubleshoot issues.

With SAM, you can create and configure interactive maps for applications across your network and the servers they depend on, so you always have a current, in-context understanding of issues.

Configure alerts on network communication issues

SolarWinds SAM is built to allow you to establish custom thresholds and alerts for network latency, packet loss, and uptime monitoring for dependent services. You can set warning or critical thresholds for dependency issues like packet loss, latency, and TCP connection problems.

If an alert is triggered, you can easily use SAM to check the map for contextual, real-time information about multi-tiered applications relying on other services and servers to potentially head off performance issues impacting end users.

Easily monitor application performance alongside overall infrastructure health

Monitoring server health can play an important part of understanding the performance of applications and their dependencies. At the core of SolarWinds SAM is its ability to monitor overall sever and application performance, including monitoring server uptime, providing insights to help you detect hardware failures, and more easily optimize resource utilization.

SAM is designed to enable you to more easily troubleshoot when downtime or other application performance issues occur by providing a comprehensive view into your overall infrastructure.

Azure Performance Monitoring

Monitor your Azure applications and infrastructure

Get complete Azure performance monitoring of your environment with SolarWinds® Server & Application Monitor (SAM), which includes:

  • Single pane of glass dashboard giving you insights into systems, applications, and infrastructure performance, regardless of where they reside.
  • Visualize and correlate performance metrics across your entire environment.
  • Dynamic baselining and alerting to help define “what’s normal.”
  • Auto-discovery helps ensure that any Azure virtual machines and containers get monitored
  • Azure cloud VM management

Azure IaaS monitoring

Track and provide performance insights of Azure services with Azure IaaS monitoring, such as monitoring virtual machine and Kubernetes performance. With Server & Application Monitor, you can also:

  • View and correlate infrastructure metrics in relation to application performance.
  • Auto-discover newly created VMs and containers.
  • Monitor network communication between VMs.
  • Visualize dynamic mapping between VMs and applications.
  • View Azure performance over time to help ensure service delivery
  • View Azure region, configuration, and security details

Azure PaaS monitoring

Track key Azure PaaS service metrics to help ensure application performance and availability. Azure PaaS monitoring of critical Azure components such as CPU, memory, requests, response time, and more for your dynamic Azure workloads.

View metrics for:

  • App Service
  • Event Hubs
  • SQL Database

Office 365 monitoring

Monitor and trend your Office 365 applications. Monitor and report on data such as active users, mailbox size and growth, mobile devices, and more. Track and remove inactive users to keep billing in check. View these metrics next to your on-prem Exchange server monitoring to assist with email migrations.

Complete Microsoft ecosphere monitoring

Gain one centralized view of your Microsoft systems, applications, and cloud resources on-prem and remote with agent or agentless monitoring from Server & Application Monitor.

SAM is designed to monitor many Microsoft software products, such as:

  • Windows
  • Exchange
  • SQL Server
  • Office 365

Benefits

  • Broad coverage – Key monitors and metrics are available out of the box to monitor more than
    200 enterprise applications, or use any of the 800+ templates created by SAM users and
    shared on THWACK® , SolarWinds’ online community.
  • Simplicity – Instead of modifying monitors for hundreds of individual applications, you can
    edit and customize a single template and apply it to multiple applications.
  • Flexibility – Pick and choose component monitors for each template. Select and use only the
    monitors that you need, and help save on license costs.
  • Power to customize – Easily edit and modify templates, or create your own for monitoring
    custom applications, servers, devices, or virtually anything that can send data to SAM.

New features and improvements in SAM

Released December 18, 2019

Updated January 2, 2020

New functionality and fixed issues in SolarWinds Server & Application Monitor (SAM) 2019.4.1, a service release.They also provide information about installation, upgrades, and workarounds for known issues.

Note the following details about this release:

  • System requirements have not changed since the last release.
  • SAM 2019.4.1 consumes Orion Platform 2019.4 and already includes Orion Platform hotfixes released on or before December 18, 2019.

Simplified API monitoring for external REST API endpoints

You can use the new API Poller feature to monitor external REST APIs and gather metrics for nodes and applications in your environment, providing an easy way to collect data from a modern application stack in a simplified manner. Add an API poller, define API endpoints, determine available metrics, pick the values you want to monitor, and then begin monitoring without the need for custom scripts.

Using APIs as another data source for SAM monitoring enables you to:

  • Gather additional metrics for nodes that can be used to troubleshoot Down nodes.
  • Monitor applications with instances that are not yet monitored in SAM.
  • Extract data from applications that are not traditional WMI- or SNMP-based applications, such as SaaS apps or public cloud services.
  • Send API calls to update data in a remote API, such as device configurations. You can also send API calls to monitor HTTP response status codes.

Hardware Health monitoring for Nutanix™ clusters

Monitor the Hardware Health of Nutanix clusters with the power of the Orion Platform, from alerting and reporting and mapping to AppStack™. With the latest release, you can:

  • Check the status of Microsoft® Hyper-V and VMware® nodes in monitored Nutanix clusters.
  • Display Nutanix Hardware Health data in the AppStack Environment.
  • Use alerts and reports for Nutanix objects.

To get started, add Hyper-V or VMware nodes for monitoring, add the Nutanix cluster, and then provide Controller VM (CVM) credentials.

Documentation for Orion Platform features supported by multiple modules is included in the Orion Platform Administrator Guide. Because Nutanix monitoring is supported by both SAM and SolarWinds Virtualization Manager (VMAN), you’ll find related details there.

Enhanced Microsoft Active Directory monitoring with domain trust support

A Trust Summary widget was added to AppInsight for Active Directory so you can visualize domain-to-domain communications to determine which domains can access another domain’s resources.

For example, if you use SolarWinds AppOptics, a Software-as-a-Service (SaaS) product that allows deep dives into hybrid and cloud-native IT environments, you can configure an Active Directory trust that allows AppOptics to log into Active Directory resources hosted in a separate domain.

To support data collection for this new functionality, configure domain controllers with the Global Catalog (GC) role. Also, note that the AppInsight for Active Directory uses default port 3268 to gather trust data. If your domain controllers use port 3269, update that setting in the AppInsight for Active Directory template.

New features and improvements Orion Platform 2019.4

Some of the new features and improvements provided in Orion Platform 2019.4 include:

  • Microsoft Azure SQL Managed Instance support: Deploy the Orion Platform and modules in the cloud using an Azure Managed Instance as an alternative to MS SQL.
  • Legacy Syslog and traps replacement: When you install SAM 2019.4 or later, you can replace legacy Syslog messages and SNMP traps with the Orion Log Viewer by installing an optional trial version of SolarWinds Log Analyzer (LA). To learn more, see:
    • Orion Log Viewer feature comparison (LA Administrator Guide)
    • Monitor logs and events (LA Administrator Guide)
    • Orion Log Viewer now shipping with Orion Platform products
  • Orion Map improvements: Bulk- or multi-select entities to add them, add custom images, and define topology between entities directly in the Map Editor.
  • Integration with SolarWinds Service Desk.

Orion server software requirements

Do not install SAM on the same server as SolarWinds Access Rights Manager (ARM).

To deploy SAM locally, on a server, review the following recommendations for the main Orion server.

Software Requirements
Operating system
  • Microsoft Windows Server 2016
  • Microsoft Windows Server 2019

Desktop operating systems, such as Windows 10, 64-bit Pro or Enterprise are supported for evaluation environments only. For a smooth transition from an evaluation to production deployment, SolarWinds recommends that you avoid installing evaluations on desktop operating systems.

Support differences between Orion Agents and Orion Platform products

  • You cannot install Orion Platform products on domain controllers.
    Exception: You can install Orion agents on domain controllers.
  • You cannot install Orion Platform products or any scalability engines on Microsoft SharePoint, Microsoft Exchange, or BlackBerry servers. Exception: You can install Orion Agents on the same server as a SharePoint, Exchange or Blackberry server.
Operating system languages
  • English (UK or US)
  • German
  • Japanese
  • Simplified Chinese
IP address version
  • IPv4
  • IPv6
  • Dual stack

CIDR notation is not supported for IPv6 addresses.

Web server If you’re not using Windows Authentication, make sure Anonymous Authentication is enabled for the SolarWinds NetPerfMon website. Anonymous Authentication is used with the default forms-based authentication.

The SolarWinds Orion Installer adds IIS by default, but you can install it manually to reduce installation time.

Microsoft .NET Framework .NET 4.8

Run the same version of. NET on your primary server and any Additional Polling Engines (APEs) or Additional Web Servers (AWS) in the environment.

SolarWinds recommends installing .NET on your primary Orion server and all scalability engines before installing SAM.

Services If using the Syslog or SNMP Traps feature of the Orion Platform, make sure the following services are running after installation is complete:

  • SolarWinds Syslog Service
  • SolarWinds Trap Service

Starting in SAM 2019.4, Log Viewer replaces legacy Syslog and Traps with an instant evaluation of SolarWinds Log Analyzer, depending on options selected during installation.

Orion Web Console browser The Orion Platform supports the two latest versions of the following web browsers available on the release date:

  • Firefox
  • Chrome

The following browsers are also supported:

  • Microsoft Edge
  • Microsoft Internet Explorer 11 or later with Active scripting

Do not enable Enterprise Mode on Internet Explorer. This setting forces Internet Explorer to emulate version 7, which is not supported.

Account privileges SolarWinds recommends that Orion administrators have local administrator privileges on the Orion server to ensure full functionality of local SolarWinds tools. Orion user accounts limited to the Orion Web Console do not require local administrator privileges.

Orion server port requirements

Review and open ports support communication for the Orion server, the main polling engine, Additional Polling Engines (APEs), and Additional Web Servers (AWS). These ports include feature-specific requirements for Orion agents and SolarWinds High Availability (HA), as well as UCS device, Nutanix cluster, and container monitoring.

  • Microsoft Windows uses a random port between 1024 and 65535 for WMI communications, by default, so you must create firewall exceptions to allow bidirectional TCP/UDP traffic on those ports to support SAM component monitors and application monitoring templates that use WMI.
  • Ports 4369, 25672, and 5672 are opened by default on the main Orion server for RabbitMQ messaging. These ports can be blocked by the firewall. If running High Availability, ensure ports 4369 and 25672 are open.
  • The Job Engine v2 process uses RPC ports > 1024 (TCP, bidirectional) to communicate with network devices.
  • If your devices do not use the default syslog port to send messages, modify the Orion server to listen to that port.
Port Protocol Service/Process Direction Description
User-defined, default: 22 SSH SolarWinds Job Engine v2

IIS

Outbound from the Orion server to the device Cisco ASA device access through the CLI

Nutanix Hardware Health polling

Device-based encryption

25 TCP SolarWinds Alerting Service V2 Outbound SMTP port for non-encrypted messages
53 UDP SolarWinds Job Engine v2 Bidirectional Resolve DNS queries
80 TCP IIS Inbound Default Additional Web Server (AWS) port. If you specify any port other than 80, you must include that port in the URL used to access the Orion Web Console. For example, if you specify 192.168.0.3 and port 8080, the URL used to access the Orion Web Console is http://192.168.0.3:8080.

Open the port to enable communication from your computers to the Orion Web Console.

The port might also be used for Cisco UCS monitoring.

135 TCP Microsoft EPMAP (DCE/RPC Locator service) Bidirectional WMI uses TCP Port 135 to initiate communication with the remotely managed host, then switches to any random high port anywhere between TCP ports 1024 — 65535.
161 UDP SolarWinds Job Engine v2

SolarWinds Cortex service

Bidirectional Send and receive SNMP information.

SNMP v1 and v2 are unencrypted.

SNMP v3 uses AES and 3DES encryption.

162 UDP SolarWinds Trap service

SNMP Informs

Bidirectional Receive trap messages
443 TCP IIS Bidirectional Default port for HTTPS binding. Also used for bidirectional ESX/ESXi server polling and Cisco UCS device monitoring.

SSL encryption

465 TCP SolarWinds Alerting Service V2 Outbound SMTP port used to send TLS-enabled email alert actions

SSL encryption

514 UDP SolarWinds Syslog Service Bidirectional Receive syslog messages
587 TCP SolarWinds Alerting Service V2 Outbound SMTP port used to send TLS-enabled email alert actions
1433 TCP SolarWinds Administration Service

SolarWinds Alerting Service V2

SolarWinds Information Service

SolarWinds Information Service V3

SolarWinds Orion Module Engine

Outbound Communication between the Orion Server and the Orion database server.
1434 UDP SolarWinds Administration Service

SolarWinds Alerting Service V2

SolarWinds Information Service

SolarWinds Information Service V3

SolarWinds Orion Module Engine

SQL Server Browse Service

Bidirectional Communication with SQL Server Browser Service to determine how to handle non-standard SQL Server installations.

Required only if your Orion database server is configured to use dynamic ports.

1801 TCP MSMQ Bidirectional MSMQ WCF binding with WCF encryption.
5671 TCP RabbitMQ Bidirectional For RabbitMQ messaging (AMQP/TLS) between the main polling engine and all Additional Polling Engines, High Availability servers, or Additional Web Servers.

TLS 1.2 encryption

9440 HTTPS and TCP SolarWinds Cortex (communication)

SolarWinds Information Service

Bidirectional Encryption: TLS 1.2 with SolarWinds Cortex
17777 TCP SolarWinds Cortex (communication)

SolarWinds Information Service

SolarWinds Information Service V3

SolarWinds Orion Module Engine

Bidirectional Communication between services and SolarWinds Orion module traffic.

Communication between the Orion Web Console, the main polling engine, and all scalability engines.

Communication between the main server and pool members.

Encryption:

  • RSA handshake, AES 256 communication using WCF
  • TLS 1.2 with SolarWinds Cortex
17778 HTTPS and TCP SolarWinds Agent

Container monitoring

Bidirectional Communication between the Orion server, the SolarWinds Information Service (SWIS) API, and agents.

For container monitoring, this port is used for orchestrator communications.

SSL encryption

17799 HTTPS Container service monitoring Bidirectional Communication with the SolarWinds Cortex API for container orchestrators. For environment-specific port requirements

Orion server hardware requirements

The following table lists minimum and recommended hardware requirements for your Orion server that hosts the Orion Platform and its modules. Installing multiple modules may change the requirements. Use the minimum requirements if you’re evaluating the product or do not anticipate heavy usage.

SolarWinds strongly suggests using the recommended hardware configuration to avoid potential performance issues caused by a heavy load or custom configurations such as increased data retention or more frequent polling intervals.

Hardware requirements are listed by deployment size, based on SAM node-based license levels.
CPU recommendations for SAM300 deployments use the PassMark Score.

Feature SAM10, SAM25 SAM50, SAM75 SAM100 SAM300 and larger
CPU Quad core processor or better Quad core processor or better Quad core processor or better CPUs with a total combined PassMark score of 7,000 or higher
Do not enable Physical Address Extension (PAE).
Hard drive space 10 GB minimum

20 GB recommended

15 GB minimum

40 GB recommended

30 GB minimum

40 GB recommended

40 GB minimum

50 GB recommended

Read/Write I/O performance of 800 IOPS

SolarWinds recommends two 146 GB 15K (RAID 1/Mirrored Settings) hard drives with a dedicated drive for the server operating system and Orion Platform installation.

Some common files may need to be installed on the same drive as the server OS. You may want to move or expand the Windows temporary directories.

Memory 6 GB minimum

8 GB recommended

8 GB minimum

16 GB recommended

16 GB minimum

32 GB recommended

16 GB minimum

32 GB recommended

Orion database server (SQL Server) requirements

 

Feature SAM10, SAM25 SAM50, SAM75 SAM100 SAM300 and larger
Microsoft SQL Server Express, Standard, or Enterprise versions of the following:

  • SQL Server 2014
  • SQL Server 2014 SP1
  • SQL Server 2014 SP2
  • SQL Server 2016
  • SQL Server 2016 SP1
  • SQL Server 2016 SP2
  • SQL Server 2017 (including Linux installations)

SolarWinds recommends that you use Express versions only for evaluations and very small environments.

Enterprise versions of supported SQL Servers:

  • 2014
  • 2014 SP1
  • 2014 SP2
  • 2016
  • 2016 SP1
  • 2016 SP2
  • 2017 (including Linux installations)

End-of-support notice: Products running on Orion Platform 2018.4 and later are no longer compatible with SQL Server 2012, 2012 SP1, 2012 SP2, 2012 SP3, and 2012 SP4. To use the new features introduced in Orion Platform 2018.4 and later, upgrade your environment at your earliest convenience.

Recommendations:

  • Use the 64-bit version of SQL Server.
  • Use the Simple database recovery model for best performance.
  • Use the Full database recovery model if your Orion database is hosted on a SQL cluster or you use Always On Availability. However, you must back up your database regularly and ensure that the volume where you store transactions log has free space equal to or greater than the size of the Orion database. Transaction logs will continue to grow indefinitely until a database backup occurs and transactions are committed to the database. SolarWinds recommends daily database backups if using Full database recovery model.
SQL Server collation
  • English with collation setting SQL_Latin1_General_CP1_CI_AS
  • German with collation setting German_PhoneBook_CI_AS
  • Japanese with collation setting Japanese_CI_AS
  • Simplified Chinese with collation setting Chinese_PRC_CI_AS

SolarWinds products support a case-insensitive (CI) database on a CS SQL Server.

SolarWinds products do not support case-sensitive databases.

CPU Quad core processor or better Dual quad core processor or better Dual quad core processor or better CPUs with a total combined PassMark score of 32,000 or higher
Hard drive space 20 GB minimum

40 GB recommended

50 GB minimum

100 GB recommended

100 GB minimum

400 GB recommended*

500 GB minimum

1 TB recommended

Read/Write I/O performance of 30,000 IOPs

190,000 IOPS or better recommended

1 Gbit dedicated NIC

  • Due to intense I/O requirements, a RAID 1+0 drive is strongly recommended for the SolarWinds database, data, and log files with a dedicated drive for the server OS and tempdb files.
  • Other RAID configurations can negatively affect SQL Server performance.
  • Mirrored drives for the OS and RAID 1+0 for database data files are recommended.
  • Solid-state drives (SSD) are recommended for all components.

Some common files may need to be installed on the same drive as your server OS. You may want to move or expand the Windows or SQL temporary directories.

Memory SAM10

4 GB minimum

8 GB recommended

16 GB minimum

64 GB recommended

64 GB minimum

128 GB recommended

256 GB minimum

512 GB recommended

SAM25

16 GB minimum

32 GB recommended

Authentication Use either mixed-mode or Windows authentication. If you require SQL authentication, you must enable mixed mode on your SQL server.
Other software SolarWinds recommends installing SQL Server Management Studio on your Orion database server. The Orion Installer adds the following x86 components if they’re not found on the Orion database server:

  • SQL Server System Common Language Runtime (CLR) Types. Orion Platform products use secure SQL CLR stored procedures for selected, non-business data operations to improve performance.
  • Microsoft SQL Server Native Client
  • Microsoft SQL Server Management Objects

For remote execution of PowerShell scripts, PowerShell 2.0 or later is required on the Orion server, Additional Polling Engines, and target servers.

You cannot share the Orion database with SharePoint, Exchange, or BlackBerry servers.

*SolarWinds recommends the following hard drive configuration for large deployments:

  • A hardware RAID Controller with a battery backed-up write back cache
  • Disk Subsystem 1 Array 1: 2x 146 GB 15K disks RAID 1 (mirroring) for the OS
  • Disc Subsystem 2 Array 2: 2x 146 GB 15K disks RAID 1 (Pagefile + Extra Storage)
  • Disk Subsystem 3 Array 3: with 6x 15k 146 GB or 300 GB disks configured in a RAID 1+0 array for your SQL MDF and FILEGROUPS.
  • Disk Subsystem 4 Array 4: with 4x 15k 146 GB or 300 GB disks configured in a RAID 1+0 array for your SQL LDF Transaction LOG file
  • Disk Subsystem 5 Array 5: with 4x 15k 146 GB or 300 GB disks configured in a RAID 1+0 array for your tempdb data file
  • Disk Subsystem 6 Array 6: with 4x 15k 146 GB or 300 GB disks configured in a RAID 0 array for your tempdb log file.

Cloud deployment

Orion Platform products support the following cloud solutions:

  • Amazon Web Services (AWS)
  • Microsoft Azure

Amazon Web Services

To deploy SAM using AWS, consider using the following templates, listed according to node-based license levels.

Microsoft Azure

The Orion Platform supports several Microsoft Azure deployment options, as listed here according to SAM node-based license levels. If using component-based licensing

 

Feature SAM10, SAM25, SAM50 SAM75, SAM100 SAM200 SAM300 and larger
Orion server DS12_v2

4 CPU

16 GB RAM

150 GB disk

DS12_v2

4 CPU

16 GB RAM

150 GB disk

DS4_v2

8 CPU

32 GB RAM

150 GB disk

DS4_v2

8 CPU

32 GB RAM

150 GB disk

Orion database using Azure SQL Database All installed products must run on Orion Platform 2019.2 or later.

The time zone setting of the Orion Server must match the Azure SQL DB time zone (UTC).

When deploying Azure SQL and creating a new user in the Configuration wizard, SA account credentials are required in the Configuration wizard.

Starting with Orion Platform 2019.4, Orion Platform does not support memory-optimized tables. If you are using memory optimized tables, they are automatically disabled.

DTU Standard Tier S3 or better

vCore General Purpose Tier 2 or better

DTU Standard Tier S3 or better

vCore General Purpose Tier 2 or better

DTU Standard Tier S4 or better

vCore General Purpose Tier 2 or better

DTU Standard Tier S9 (up to 100k components), S12 (up to 400k components) or better

vCore General Purpose Tier 16 (up to 100k components), 30 (up to 400k components) or better

Orion database using Azure Managed Instance Gen5 4 vCores Gen5 8 vCores Gen5 16 vCores Gen5 40 vCores
Orion database in an Azure VM A4_v2 DS4_v2 Standard E8s_v3 E32-8s_v3

* Azure Storage Disk volumes are not your dedicated hardware. Consider using Azure Reserved Instances of storage disk volumes for SQL servers.


Additional SAM port requirements

Microsoft Windows uses a random port between 1024 and 65535 for WMI communications, by default, so you must create firewall exceptions to allow bidirectional TCP/UDP traffic on those ports to support SAM component monitors and application monitoring templates that use WMI.

The following table outlines port requirements for SAM component monitors and templates with predefined port requirements, as detailed in the SAM Template Reference. For example, the AppInsight for Active Directory template uses port 3268 to gather data from domain controllers.

SAM component monitor port requirements

Component/ Monitor Port Type Description
DHCP User Experience Monitor 67 UDP Used for DHCP requests.
DHCP User Experience Monitor 68 UDP Used for DHCP responses.
Directory Size Monitor  SAM WMI .
DNS Monitor

DNS User Experience Monitor

53 TCP/UDP Used for DNS queries.
Download Speed Monitor 19 Used for the character generator service.
ESX Hardware Monitoring 5989 Used to collect vCenter data via API.
File Age Monitor

File Change Monitor

File Existence Monitor

File Size Monitor

File Count Monitor

445 SAM WMI  and Poll devices with SolarWinds Orion agents.
FTP Monitor

FTP User Experience Monitor

21 Used for FTP sessions.
HTTP Form Login Monitor

HTTP Monitor

TCP Port Monitor

80 Used for HTTP form-based login sessions.
HTTPS Monitor 443 Used to test a web server’s ability to accept incoming sessions over a secure channel and then transmit the requested page.
IMAP4 Monitor 143 (default) IMAP4 Used for IMAP 4 sessions.
585 IMAP4 Used for Secure IMAP (IMAP4-SSL) sessions.
993 IMAP4 Used for IMAP4 over SSL (IMAPS) sessions.
IMAP4 User Experience Monitor 25 SMTP Used to communicate with a Microsoft Exchange mail server.
143 IMAP4
993 IMAP4
LDAP User Experience Monitor 389 Used for LDAP connections.
636 For LDAP over SSL, use port 636.
Linux/Unix Script Monitor Ports 22 Used for SSH connections.
NNTP Monitor 119 UDP Used for Network News Transfer Protocol (NNTP) connections.
ODBC User Experience Monitor 1630 TCP To configure ODBC when polling with Orion Agent for Linux
Oracle User Experience Monitor 1521 TCP The Oracle SQL*Net Listener allows Oracle client connections to the database over Oracle’s SQL*Net protocol. You can configure it during installation. To reconfigure this port, use Net Configuration Assistant.
1526
Performance Counter Monitor See Description. TCP This monitor uses RPC, requiring the following ports:

  • TCP/135
  • RPC/named pipes (NP) TCP 139
  • RPC/NP TCP 445
  • RPC/NP UDP 137
  • RPC/NP UDP 138
POP3 Monitor See Description. This monitor uses the following ports to communicate with Microsoft Exchange mail servers:

  • 102 X.400 MTA
  • 110 POP3
  • 119 NNTP
  • 143 IMAP4
  • 389 LDAP
  • 563 POP3 over SSL
  • 636 LDAP over SSL
  • 993 IMAP4 over SSL
  • 995 Secure POP3 over SSL
POP3 Monitor

POP3 User Experience Monitor

110 (default) Used for POP3 connections.
995 Used for Secure POP3 (SSL-POP) connections.
25 SMTP Used for SMTP sessions.
Process Monitor SNMP Uses SNMP communication.
Process Monitor – Windows Uses WMI or RPC communication to test if a specified Windows process is running and reports statistics about all instances of the process.
RADIUS User Experience Monitor 1812

1645

Used to authenticate RADIUS protocols, along with port 1813. Cisco devices may require port 1645 or 1646.
RWHOIS Port Monitor 4321 Used to test the ability of a Referral Whois (RWhois) server to accept incoming sessions.
SMTP Monitor 465 SMTP Used for Secure SMTP (SSMTP).
SNMP Monitor 444 SNMP Used to test the ability of an SNMP server to accept incoming sessions.
SQL Server User Experience Monitor 1433 This component monitor only works if MS SQL Server uses the default port, 1433. If MS SQL Server uses a non-standard port, use the ODBC User Experience monitor instead to manually define a connection string for the port.
TACACS+User Experience Monitor 49 Used for TACACS+ protocol connections.
Tomcat Server Monitor 8080 Used to retrieve status information from the Apache Tomcat status website.
VMware Performance Counter Monitor 443 Used to communicate with the VMware API.
Windows Event Log Monitor This component monitor uses the following ports:

  • TCP/135
  • RPC/named pipes (NP) TCP 139
  • RPC/NP TCP 445
  • RPC/NP UDP 137
  • RPC/NP UDP 138
  • POP3 User Experience Monitor port 110

SAM WMI port requirements

Microsoft Windows uses a random port between 1024 and 65535 for WMI communications, by default, so you must create firewall exceptions to allow bidirectional TCP/UDP traffic on those ports to support SAM templates and component monitors that use WMI.

if wide ranges of open ports on the firewall present security concerns in your environment, consider using Orion agents for polling.

The following component monitors use WMI:

  • Performance Counter Monitor
  • Process Monitor – WMI (if script uses WMI access)
  • Windows Event Log Monitor
  • Windows PowerShell Monitor (if script uses WMI access)
  • Windows Script Monitor
  • Windows Service Monitor (if script uses WMI access)

The following templates use WMI:

  • Active Directory 2003-2008 Services and Counters
  • Active Directory 2008 R2-2012 Services and Counters
  • Active Directory 2016 Domain Controller Security
  • Active Directory 2016 Services and Counters
  • APC PowerChute Agent (Windows)
  • Blackberry Enterprise Server
  • Citrix XenApp 5.0 Core WMI Counters
  • Citrix XenApp 5.0 ICA Session WMI Counters
  • Citrix XenApp 5.0 Presentation Server WMI Counters
  • Citrix XenApp 5.0 Services
  • Citrix XenApp 6.0 Core Counters
  • Citrix XenApp 6.0 ICA Session
  • Citrix XenApp 6.0 Services
  • Citrix XenApp and Xen Desktop 7.x (Advanced)
  • Citrix XenApp and Xen Desktop 7.x (Events)
  • Citrix XenApp and Xen Desktop 7.x (Performance Counters)
  • Citrix XenApp and Xen Desktop 7.x (Services)
  • Directory Size
  • Errors in Application Event Log
  • Exchange 2007 templates (all)
  • Exchange 2007-2010 templates (all)
  • Exchange 2010 templates (all)
  • Exchange 2013 templates (all)
  • Exchange 2016 templates (all)
  • Exchange Active Sync Connectivity
  • Exchange Server 2000 and 2003
  • Exchange Web Services User Experience monitor
  • Internet Information Services (IIS) 6
  • Internet Information Services (IIS) 10
  • Kaspersky Security Center Antivirus
  • Kiwi Syslog Server
  • Microsoft DirectAccess templates (all)
  • Microsoft Dynamics templates (all)
  • Microsoft Forefront Endpoint Protection templates (all)
  • Microsoft IIS SMTP Server
  • Microsoft Lync Server templates (all)
  • Microsoft Message Queuing templates (all)
  • Microsoft Network Policy Server templates (all)
  • Microsoft Office 365 templates (all)
  • Microsoft Routing and Remote Access templates (all)
  • Microsoft SharePoint templates (all)
  • Microsoft Skype templates (all)
  • Microsoft SQL Server templates (all)
  • Microsoft Windows Internet Name Service (WINS) templates (all)
  • Microsoft Windows Server templates (all)
  • Orion Server 2017.3
  • SQL Server 2005 Database
  • SQL Server 2008 Database
  • Symantec Backup Exec Remote Agent
  • Symantec Backup Exec Server
  • Symantec Endpoint Protection Server
  • Symantec NetBackup Client
  • Trend Micro OfficeScan Client
  • Trend Micro OfficeScan Server
  • Windows DHCP Server
  • Windows DNS Server
  • Windows Network Load Balancing
  • Windows Print Services
  • Windows Remote Desktop Services (Session Host Role)
  • Windows Server 2003-2008

Additional SAM technology requirements

  • AppInsight for Active Directory requirements and permissions
  • AppInsight for Exchange requirements and permissions
  • AppInsight for IIS requirements and permissions
  • AppInsight for SQL requirements and permissions
  • SNMP requirements for monitored devices
  • Hardware Health monitoring requirements
  • Asset Inventory polling requirements
  • Third-party software required to monitor hardware health and collect Asset Inventory information

If you need to limit open ports, you can poll devices with Orion agents; server-initiated mode requires only a single port open.

SAM licensing levels

If using component-based licensing, this table provides equivalent node-based license tiers for SAM system requirements.

Node-based license tier Component-based license tier
SAM10 AL150
SAM25 AL300
SAM50 AL700
SAM75 AL1100
SAM100 AL1500
SAM200 AL2500
SAM300* ALX

 

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