The digital transformation of the past 18 years has brought about exciting advancements in Artificial Intelligence (AI), Automation, and Robotics. These technologies are no longer novel in the market and have been greatly improved, such as the breakthrough of generative AI like ChatGPT. This has opened up new opportunities to increase overall workforce productivity and
Software applications had become a crucial element in businesses today. As technology advances, the perspective on successful delivery of software applications in business environment had been severely changed. Technology had made us look at innovation differently. We expect bigger things such that a machine that simply doing its purpose is not enough, it had to
Depending on the industry and sector you are in, the world is under transition from customer support to customer success. Both in short are called CS. It can mean customer support in a reactive context, but also can mean customer success in a proactive context. Communication skills remain important for both roles, be empathy, problem-solving,
All the market survey confirmed that with the endless of technology transformations needed to carry out at-scale to compete in the future, some matters most among the rest. IT portfolio in particular under the heavy influence by the emerging technologies, next generations replace the old one. One of the strategic key focuses you must align
80% of world consumers have altered their shopping habits since COVID-19 pandemic. Searching for product information and buying online has become the new norm. Most people get used to new channels for product fulfilment this way. People who used to perform physical retail shopping are rapidly diminishing, and it is challenging for the rational to
When it comes to business management, new terms are invented here and there to capture the eye and attempt to create awareness for something new, total experience from now and beyond will look into TX. When it comes to business enterprise, customer experience (CX) always matters, because that is the business that exists to serve,