A trouble ticket system work by first making a report, or ticket, that records the interactions on a support or service case. The ticket is shared between both the rep and the client and logs their correspondence to one consistent thread. If there’s any confusion, or if a detail is disregarded, both parties can refer
An online trouble ticket system is the near equivalent of the robot that we all want which would organize and take care of everything for us. As innovation keeps on creating and develop with every passing year, we have so many tools, software programs available to us that it can be tricky to keep track
What is trouble ticket? A trouble ticket is a system tool an organization uses to monitor the detection, reporting and resolution of tickets from customers. An ideal trouble ticketing system should help you manage every part of the ticketing process, which begins when your customer submits a ticket and ends when your agents receive the