AI is the New UI
In the past, artificial intelligence (AI) works exclusively as backend capabilities, helping life science companies become more efficient and speed up the development and delivery of new products and services. Today, AI has taken a more focused and sophisticated role in the same organization, enabling smoother customer and patient interactions.
To capitalize on the full potential of artificial intelligence, life science organizations should start by identifying their key business priorities, such as cost savings, increased communication or better customer understanding. Any artificial intelligence initiative should track directly to this goal. Not only is it useful to get stakeholder support, it will also allow business leaders to more easily measure effects. Similarly, by taking the “technology for technology sake” approach to adopting AI, organizations should develop use cases around certain user trips to help show regularly, an orderly way of how the technology will enable the business to achieve its goals.
Ecosystem Power Plays
Today, collaboration is a key indicator of success across the entire healthcare ecosystem, which allows organizations to quickly determine, develop, supply and commercialize new products and solutions. Amidst this transformation is a platform-based digital ecosystem, contained in three major configurations: platforms that collect data from multiple organizations to help accelerate innovation and discovery; patient service platforms that help life science companies shift from volume to value-based business models; and platforms that support IOT integration.
The work surface changes rapidly. The transition towards more liquid working arrangements coincides with the increase in flexible workforce solutions such as on-demand labor platforms and online work management tools. For health and life science organizations, this solution offers the flexibility and agility necessary to innovate and remain competitive.
Design for Humans
The first good step is to assess what solutions or processes can be configured to provide a more patient-centric experience. There is also an important cultural component of human design. From the c-suite downwards, individuals at every level of the organization must strive to prioritize the needs of patients and customers and seek new ways to develop their market approach. When it comes to new products or services, the development team should identify the ideal results for the end user they are trying to achieve and strive towards achieving that goal.
Feel free to contact E-SPIN for the solution for your system and operation to reduce risk of your businesses and organization. We can explore how the various solution we offer fit in your life science industry practice and to others.