SIGN IN YOUR ACCOUNT TO HAVE ACCESS TO DIFFERENT FEATURES

FORGOT YOUR PASSWORD?

FORGOT YOUR DETAILS?

AAH, WAIT, I REMEMBER NOW!
Need Help? Email [email protected]
  • LOGIN

E-SPIN Group

CONTACT US / GET A QUOTE
  • No products in cart.
  • HOME
  • PROFILE
    • Corporate Profile
    • About us
    • Customer Overview
    • Case Studies
    • Investor Relations
    • Procurement
  • GLOBAL THEMES
    • Artificial Intelligence (AI)
    • Big Data
    • Blockchain
    • Cloud Computing
    • Cognitive Computing
    • Cyber Security
    • DevSecOps
    • Digital Transformation (DT)
    • Modern Workplace
    • Internet of Things (IoT)
    • Quantum Computing
    • More theme and feature topics
  • SOLUTIONS
    • Application Lifecycle Management (ALM), DevSecOps/VSM, Application Security
      • Application Security
      • DevSecOps
      • Digital Forensics
      • Secure Development
    • Cybersecurity, Governance Risk Compliance (GRC) and Resiliency
      • Governance, Risk Management and Compliance (GRC)
      • Malware Analysis and Reverse Engineering
      • Security Information & Event Management (SIEM)
      • Security Configuration Management (SCM)
      • Threat and Vulnerability Management
      • Penetration Testing and Ethical Hacking
    • Modern Infrastructure, NetOps
      • Network Performance Monitoring and Diagnostics (NPMD)
      • IT Operations Management (ITOM)
      • Network Operation (NetOps)
      • Network Management System (NMS)
    • Modern Workspace & Future of Work
      • Digital Workspace
      • End User Computing (EUC)
      • Securing Hybrid Workforce
      • Unified Endpoint Management (UEM)
      • User Activity Monitoring (UAM)
  • INDUSTRIES
    • Aerospace & Defense
    • Automotive
    • Banking & Financial Markets
    • Chemical & Petroleum
    • Commercial and Professional Services
    • Construction & Real Estate
    • Consumer Products
    • Education
    • Electronics
    • Energy & Utilities
    • Food & Beverage
    • Information Technology
    • Insurance
    • Healthcare
    • Goverment
    • Telecommunications
    • Transportation
    • Travel
    • Manufacturing
    • Media & Entertainment
    • Mining & Natural Resources
    • Life Sciences
    • Retail
  • PRODUCTS
    • Hidden Menu
      • Brand Overview
      • Services Overview
      • E-SPIN Product Line Card
      • E-SPIN Ecosystem World Solution Portfolio Overview
      • GitLab (DevOps, DevSecOps, VSM)
      • Hex-Rays (IDA Pro, Hex-Rays Decompiler)
      • Immunity (Canvas, Silica, Innuendo)
      • Parasoft (automated software testing, AppSec)
      • Tenable (Enterprise Vulnerability Management)
      • Veracode (Application Security Testing)
    • Cybersecurity, App Lifecycle, AppSec Management
      • Cerbero Labs (Cerbero Suite)
      • Core Security (Core Impact, Cobalt Strike)
      • HCL (AppScan, BigFix)
      • Invicti (Acunetix, Netsparker)
      • ImmuniWeb
      • UBsecure (Vex)
      • Portswigger (Burp Suite Pro, Burp Suite Enterprise)
      • Titania (Nipper Studio)
      • TSFactory (User Activity Monitoring)
    • Infrastructure, Network, Wireless, Cloud Management
      • Metageek (Wi-Spy, Chanalyzer, Eye P.A.)
      • Progress (WhatsUp Gold, WS_FTP, MOVEit MFT)
      • Paessler
      • Solarwinds (IT Management)
      • TamoSoft (wireless site survey)
      • Visiwave (wireless site survey, traffic analysis)
      • VMware (Virtualization, cloud mgt, Digital Workspace)
    • Platform products
      • Adobe (Digital Media Creation)
      • Micro Focus
      • Microsoft
      • Red Hat (Enterprise Linux, OpenStack, OpenShift, Ansible,JBoss)
      • SecHard
      • SUSE (Enterprise Linux, Rancher)
      • Show All The Brands and Products (Full)
  • e-STORE
    • e-STORE
    • eSTORE Guide
    • SUPPORT
  • CAREERS
    • Culture, Values and CSR
    • How We Hire
    • Job Openings
  • BLOG / NEWS
    • Blogs and News
    • Resources Library
    • Calendar of Events
  • CONTACT
  • Home
  • Case Studies
  • Telco CSOC grade core and CPE network performance monitoring solution
0
E-SPIN
Monday, 17 January 2022 / Published in Case Studies, Solution, Telecommunications

Telco CSOC grade core and CPE network performance monitoring solution

Background Information

The Client is a national telecommunications company founded in 1984 within the Asia Pacific region. Beginning as the national telecommunications company for fixed line, radio and television broadcasting services, it has evolved to become the country’s largest provider of broadband services, data, fixed-line, mobile, pay television and network services. The Client represents one of the largest government-linked companies in the country, with more than 28,000 employees.

Due to the existing Network Monitoring System (NMS) under customer service operation system (CSOC) cater for industry enterprise dataline and services as well as for various customer-premise equipment (CPE) is outdated and can not cope with operation requirements and is too costly to upgrade and maintain, The Client seeks for cost effective modern network management system (NMS) (modern term is NPMD = network performance monitoring and diagnostics) to improve operational efficiency, for the short term 3 years interim period without overspending while the Group is heading for group monitoring capability build up.

Before the Client engages E-SPIN, their existing NMS encounters a massive overloading of the monitoring node where their existing system can not cope with the massive load and prolongs the system to provide timely monitoring status and notification. The said system is under the enterprise customer’s continuous complaint for being just too slow to provide alert notification, while the system in real life has been down for at least 30 minutes. Under the enterprise customer pressure for more timely and responsive delivery of the monitoring node status and reporting, the division operation commute is kick off for the project to modernize the existing NMS. But will not go for the same brand due to too much upgrade fees and professional services that are beyond what the operation committee intends to spend for the next 3 years. Alternative solutions that can cater for the operational needs for the next 3 years become the challenges.

Solution Overview

The proposed system includes scale-up NMS for the current and future load with 2 x unrestricted NMS for load balancing existing 10,000 network device monitoring requirements to provide timely response for operation alert and performance status for the monitored network device.

It effectively resolves their previous solution single poller that can not be handled with the large volume of the polling and provides the timely alert and status update for each polling cycle proactively. It addresses the previous operation issue for being too passive and reactive, where they usually receive the customer complaint call before they get the polling status that is delayed due to the overload system. 

The new system provides a timely responsive and proactive alert and performance update way before customers are required to log support cases.

Solution Architecture

In addition to E-SPIN system solution platforms, E-SPIN provided solution consulting, network and system integration, software system customisation, implementation, training and 24x7x365 technical support and maintenance outsourcing services as a single solution package vendor. It enables the Client to focus on datacenter network management operation and business, and outsourcing entire non-core technical and support know-how on network monitoring systems to E-SPIN, rather than to recruit, train and retain expensive in-house specialists. 

Solution Benefits

  • Immediate resolved of immediate operation requirement below the costly upgrade and maintenance of legacy NMS system. Which provide operation savings and below budget spending for the system capital and operating expenditures (Capex and Opex).
  • Immediate improved customer satisfaction due to proactive NMS alert and performance status update in place. Operation can focus on proactive, rather than reactive fire fighting in handling all the alert and performance case disruption of end customer subscribed dateline services.
  • Immediate migrated over to future proof architecture and inline with corporate direction for the better value system for the long term cost savings. 

E-SPIN value added services (VAS) engage for the project:

  • Telco grade Customer Service Operation Center (CSOC) core system for industry sector wide comprehensive end to end network monitoring system supply, provision, setup, migration, training, maintenance support during the project period. 

We hope the case Telco CSOC grade core and CPE network performance monitoring solution, will help for those who are looking for the solution with context. Feel free to contact E-SPIN for your project requirements and discussion session, we see what we can duplicate the project success to your unique case.

Tagged under: Case Study, Network Monitoring System (NMS), Network Performance Monitoring and Diagnostics (NPMD)

What you can read next

Support Infrastructure Equipment Service
Why Web Vulnerability Scanner is needed even already have Network Security Scanner
Why Web Vulnerability Scanner is needed even already have Network Security Scanner
E-SPIN Unified Vulnerability Management (UVM) Explained
McAfee Risk Advisor

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent Posts

  • Why Composite AI is so important?

    Next wave of tech transformation is arrived

    Next wave of tech transformation is arrived now...
  • Key Factors to Consider When Choosing a Carrier Network Infrastructure (CNI) Service Provider

    As the global IT industry undergoes mass layoff...
  • The real variable in play for mass laying off right now

    In the past year, we have seen a trend of large...
  • 2 hours Workshop VMware AnyWhere Workspace Seminar Workshop-Unified Endpoint Security (UES)

    The journey in establishing anywhere workspace ...
  • Hex-Rays IDA Pro

    What is Hex-Rays IDA Pro? Hex-rays IDA Pro is a...

Recent Comments

  • JEAN ARIANE H. EVANGELISTA on E-SPIN Wishes all Filipino Araw ng Kagitingan 2022
  • Ira Camille Arellano on E-SPIN Wishes all Filipino Araw ng Kagitingan 2022
  • NKIRU OKEKE on Top 5 Challenges in the Consumer Products Industry
  • Md Abul Quashem on Types of Online Banking or E-Banking
  • Atalay marie on What is Cybersecurity Mesh ?

Archives

  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • March 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • June 2015
  • January 2015
  • December 2014
  • October 2014
  • September 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • November 2012
  • October 2012
  • September 2012
  • August 2012
  • July 2012
  • June 2012
  • May 2012
  • February 2012
  • July 2011
  • June 2011

Categories

  • Acunetix
  • Adobe
  • Aerospace and Defence
  • AppSec Labs
  • Automotive
  • Banking and Financial Markets
  • Brand
  • Case Studies
  • Cerbero Labs
  • Chemical and petroleum
  • Codified Security
  • Commercial and Professional Services
  • Construction and Real Estate
  • Consumer products
  • Contact Us
  • Core Impact
  • Core Security
  • DBeaver
  • DefenseCode
  • DSquare Security
  • DSquare Security
  • E-Lock
  • Education
  • Electronics
  • Energy and utilities
  • Excelledia
  • FAQ
  • Food and Beverage (F&B)
  • GFI
  • GitLab
  • Global Themes and Feature Topics
  • Government
  • HCL
  • Healthcare
  • Hex-Rays
  • IBM
  • Immunity
  • ImmuniWeb
  • Industries
  • Information Technology
  • Insurance
  • Invicti
  • Ipswitch
  • Isorobot
  • JetBrains
  • Job
  • Life Science
  • LiveAction
  • Magnet forensics
  • Manufacturing
  • McAfee
  • Media and Entertainment
  • Metageek
  • Micro Focus
  • Microsoft
  • Mining and Natural Resources
  • Nessus
  • Netsparker
  • News
  • Nutanix
  • Paessler
  • Parasoft
  • PortSwigger
  • Pradeo
  • Product
  • Progress
  • Rapid7
  • RedHat
  • Retail
  • Retina
  • Riverbed
  • RSA
  • SecHard
  • Security Innovation
  • Security Roots
  • Services
  • SILICA
  • Soft Activity
  • SolarWinds
  • Solution
  • SUSE
  • Symantec
  • TamoSoft
  • Telecommunications
  • Tenable
  • Titania
  • Transportation
  • Travel
  • Trend Micro
  • Trustwave
  • TSFactory
  • UBsecure
  • Uncategorized
  • Vandyke
  • Veracode
  • Videos
  • VisiWave
  • VMware
  • Webinar Archive

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

CORPORATE

  • Profile
  • About us
  • Investor Relations
  • Procurement

SOLUTIONS & PRODUCTS

  • Industries
  • Solutions
  • Products
  • Brand Overview
  • Services
  • Case Studies

STORE & SUPPORT

  • Shop
  • Cart
  • Checkout
  • My Account
  • Support

PRODUCTS & SERVICES

  • Industries
  • Solutions
  • Products
  • Brand Overview
  • Services
  • Case Studies

FOLLOW US

  • Facebook
  • Twitter
  • Pinterest
  • LinkedIn
  • YouTube
  • WordPress Blog
© 2005 - 2022 E-SPIN Group of Companies | All rights reserved.
E-SPIN refers to the global organisation, and may refer to one or more of the member firms of E-SPIN Group of Companies, each of which is a separate legal entity.
  • Contact
  • Privacy
  • Terms of use
TOP