Today’s energy and utility companies face an unfamiliar landscape where they must combine alternative energy, develop comprehensive awareness and strengthen their relationship with customers, while continuing to do what they do-providing reliable, safe and affordable energy to all people. Organizations who want to grow their businesses use analytics to improve agility and responsiveness, reduce operating costs and improve asset reliability.
Big data is an important element of solving major business problems for utility companies. It can transform information from smart meters and smart grid projects into meaningful operational and understanding of their customer behavior.
As that smart meter and smart grid is important to the industry, they may start generating hundreds of terabytes of data each year or irregular text data compiled from maintenance records and Twitter feeds. The accuracy, breadth and depth of this new data point provide new opportunities for utility companies who are willing to take advantage of it.
Meanwhile, being a customer-centered, information-driven organization is no longer an option for most utility companies, it is an important business. Technology shifts, regulatory changes and the emergence of authorized users all require a new approach to customer engagement. With analysis, energy companies can make the transition to engaging customers in a very personal way that can increase customer satisfaction, lower service costs and promote new products and services.
For the purpose of competing in this new environment successfully and ensuring safe, reliable, affordable and sustainable energy, they need to change their business processes basically. Utility must utilize large data analysis to help them translate data into actionable views, which enables better operating results. This includes prediction maintenance, power quality optimization and analysis of demand-among others.
Energy companies need to:
- Innovative business processes through analytical-based operational excellence to enhance agility and responsiveness, reduce operating costs and improve asset reliability.
- Assume the role of the energy integrator to offset the optimum supply and demand points.
- Deliver a 360-degree, individually tailored experience to increase customer satisfaction and loyalty, reduce costs and improve management of energy demand.
Feel free to contact E-SPIN for your big data infrastructure monitoring, security and protection solution, from consultancy, blueprint, architect to deliver it as part of project to assist you in digital transformation.