The use of tablet devices in the food and drink service sector has been growing for some time. This blog looks at some of the ways in which they can be utilized to improve the dining or drinking experience for customers, make life easier for staff and managers, and how to overcome some of the practical considerations and that this new technology brings.
1. Could table tablets mean the end of bar queues
Having tablet devices on each table or in every booth means that customers can order their drinks, or bar snacks, without even having to leave their own place.This puts less demand on waiting staff and can reduce waiting time for meals too.
2. Cashless payments on the premises
Customers can also use them as online payment gateways, offering an easy and quick way to pay their bill without the, sometimes very frustrating, wait for a member of staff to become free great for those who prefer to go cashless when they eat out .
3. Bill splitting made easy
There are apps available to use in restaurants, cafes and bars that can instantly split the bill if members of the party are paying separately, something that would have required a member of waiting staff to handle previously.If this is managed by tablet on the table, it can make a big impact on staff efficiency and productivity.
4. Promotions
You can use tablets to communicate marketing messages directly to consumers as they order, including special offers and upgrades to help drive extra spend and help your customers feel that they’re getting a good deal too.
5. Unparalleled customer insights via tablet use
Tablets can also be used in these settings for gathering opted-in data about your customers.This data also can be used to shape future business or service changes, direct marketing activity and help you better understand your customers.
Feel free to contact E-SPIN for how E-SPIN can accelerate your digital transformation (DT), from solution, hardware and application supply to maintaining, or integration with your business backend system.
