When it comes to business management, new terms are invented here and there to capture the eye and attempt to create awareness for something new, total experience from now and beyond will look into TX.
When it comes to business enterprise, customer experience (CX) always matters, because that is the business that exists to serve, without customer in mind and making delivery, business do not value adding.
It is really the customer experience (CX) that matters, but the term keeps being invented and attempts to differentiate it, provide you the feeling that it is like software with 1.0, 2.0 and so on. If you do not use the new term, people may find it out of sync and in practice.
The truth is, some businesses’ core business is to research and invent new terms, so it creates value to attract, whether to sell research papers or market reports, it is different enough. The longer you are in a specific field and domain of practice, the more you feel that way, it is business after all. It is just the same as Windows operating system, although they can keep updating in the same edition, but they choose to launch a new operating system under the new name to create new market awareness.
We came across a news article from German, to completely remove Windows and all machines installed with Linux operating system with Libreoffice for 25,000 PC. When I read the news, I can imagine how much saving it can be, for years to come. In particular for the Microsoft Office this few years is keep pushing for endless subscription. But really, Office applications suite, are you willing to pay for it and continue to be locked by the vendor? This is why I can imagine the motive for the move, it is a smart move, breaking the chain. If you do not run Windows operating system at all, and stick to Linux operating system, there is no more any software cost to be ongoing pay, where at the end of the day, office paperwork remains the same.
An evolution of CX, a new term whatever it be, provides much better and whole scope of new best practice. It is something you will keep hearing. Because customer experience (CX) matters most for all kinds of enterprise, including government public sectors agencies and institutions. What really matters is you do not forget the very fundamental purpose for the enterprise is to provide and deliver customers what they look for better than your competitors.
It seems despite being in the digital economy for a long time, we still come across some enterprises simply or their business process do not really align with the modern business expectation. It takes a long time for inquiry to handle any customer matters here and there. We believe anyone who fails customer experience (CX) will not succeed in any business you do for long. In particular alternatives exist and we may expect accelerated market change.
E-SPIN Group in the enterprise ICT solution supply, consultancy, project management, training and maintenance for corporation and government agencies did business across the region and via the channel. Feel free to contact E-SPIN for your project requirement and inquiry.
