We believe in open conversation with customers provide future insight what next market technology breakthrough will be a success, what challenges it brings in and what changes are required, across the region we did business. For those who are willing mobilising resources adapting to the changing customer and market landscape what really needed (instead of keep pushing nice or desire to have), continue to be relevant in the business. Customer is smart, over the long run, they know which vendor really care about them, or just try to up-sell, and after the transaction, it doesn’t even care about post sales technology update session to brief customer what changes is undergoing and be prepared for those changes.
It no surprise you notice E-SPIN continue adapt the pre-sales consultancy, requirement understanding and how the solution/product fit activity we willing to undertaking with the serious customer before sales is taking place. Because E-SPIN believe in getting things right in the first place, it is the only way to ensure long term customer satisfaction. We do not aim for short hit-and-run transaction with the customer (but we did provide customer for just pure trading for what they want, if they had internal expertise for making the solution work in their own environment, and what really needed just vendor can understanding their requirement, and provide what they needed basis.
Customer is always first that being true for centuries, in the driving seat and driving change in how they want to build and nurture relationships with existing and potential suppliers. Companies that put the customer first are experiencing an increase in customer lifetime value. E-SPIN believe in being customer centricity from top to bottom, keep “kaizen (continuous improvement)” customer experience (CX) is the key for any business enterprise to be a success in the Digital Transformed (DT) business environment. At this point of time, it no matters for whether to adapt or not for the digital transformation (DT), it matter for you need to be digital transformed to continue relevant in the marketplace.
Pre-sales and post-sales continue to be value adding activities E-SPIN willing to invest the time with the serious customer for the long journey to come. It not surprise for company like E-SPIN had long term customer since the early years and continue to support until now. Customer centricity include our lifetime commitment to the channel partner, end customer and supplier partners. All is the vital link for how E-SPIN is valued.
The world keeps changing in the speed of light, global challenges like US-China trade war, Hong Kong incident, India massive outsourcing sector restructuring, ransomware attack and cybersecurity incident and alike will keep posing challenges and require adaptive vendor continue to being responsive and really know about what customer needs and capable to invest future competency to be competitiveness in the long run.
As we work toward achieving our goals, we kindly request your continued support. Investors interested in becoming shareholders in E-SPIN Group of Companies, please email and contact [email protected] for Institutional or private investor and we will contact you shortly with our proposal.
