Digital transformation (DT) is the stage of using digital technologies to create new — or modify existing — business systems, culture, and customer experiences to meet changing business and market requirements. This visualization of business in the digital age we called it as digital transformation (DT). It overtop traditional roles like sales, marketing, and customer service. As we move from paper to spreadsheets to smart applications for managing our business, we have the chance to think back how we do business — how we engage our customers — with digital technology on our side.
Digital transformation (DT) is helping many industries, it is not just applied Information Technologies (IT) over the business scenario and context. These ideas are being applied in a few industries for examples;
- Restaurant chains experimenting with virtual assistants to facilitate mobile ordering.
- Hotel services also been upgraded with digital technology. This involve the Internet of Things (IoT) devices such as on door access, room service reservations, and so on. With an app for example, room tenants can turn on TV, air conditioning and so on when they are in the lobby or on the way back to the hotel. The application can also order transportation, check billing in real-time and so on.
- Banking also has been radically transformed by digital technologies in ways that have greatly benefited many consumers. Nowadays, PCs and mobile devices have given way to online and mobile banking, and cashless payment systems. Consumers now conduct more and more bank business via the web, including paying bills and sending funds directly to friends and family. Mobile banking apps let users take snapshots of paper checks to make remote deposits, and a new wave of payment systems, including PayPal and Apple Pay, let consumers pay for everyday purchases with accounts linked directly to their phones, no cash or plastic card required.
Digital transformation is changing the way business gets done and, in some cases, creating entirely new classes of businesses. Just imagine how Apple from being PC maker entry into smartphone, smartwatch; ride sharing mobile application transform how the taxi and ride booking industry to name a few. With digital transformation, companies are taking a step back and revisiting everything they do, from internal systems to customer interactions both online and in person.
Feel free to contact E-SPIN for assist you adapt the trend for digital transformation in your industry, from modern infrastructure availability, cybersecurity testing to continuous protection for your project and requirements.