Tuesday, 28 August 2018 / Published in FAQ, Ipswitch, Product

WhatsUp Gold 2018 Service Pack 2 v18.0.2

WhatsUp Gold 2018 Service Pack 2 v18.0.2 just release on 28-Aug-2018. This post will look into whats news for existing and new customer in single post.

It includes a number of key security and usability enhancements for WhatsUp Gold 2018:

Tor (Dark Net) detection and reporting
ServiceNow integration for directly creating trouble tickets
Dell Fluid FS storage device support
Microsoft Hyper-V 2016 support
Simpler dashboard view migration from WhatsUp Gold v16
Other usability enhancements and defect fixes

Implemented in-product upgrade notification.

Added the ability to migrate dashboard views from previous versions of WhatsUp Gold.

Important: WhatsUp Gold attempts to migrate all users’ dashboards and reports with their current settings. However, some report settings may not be compatible with the latest version of WhatsUp Gold. In this case, some settings must be adjusted after migration to fully restore dashboard views and individual reports to their previous configuration.

Simplified the method by which users interact with dashboard views by relocating and reorganizing menu options and controls resulting in additional on-screen workspace.

Added the ability to use Dynamic groups in Map View/Custom Maps.

Added a new Network Traffic Analyzer Dark Web (Tor) Usage threshold.

Added a new Meraki Device Status (Cloud API) active monitor.

Added a new ServiceNow Incident Creation Action.

Made improvements to the Device Uptime report including the ability to specify if a device should be considered in a Down state based on ANY monitor or ALL monitors being down.
Made improvements to the Discovery Scan Log.
Made improvements to the Down Active Monitors report.
Added a new Discovery Scan Results report.
Added the ability to see all device IP addresses, names, and MAC addresses in a single dialog.

Enhanced map view filtering options to include MAC address.
Implemented the ability to hide disabled monitors from the device properties interface.
Added Top Sender/Receiver Countries Network Traffic Analyzer dashboard reports.
Updated Exchange Online/Outlook 365 application monitoring profile in response to Microsoft deprecating cmdlets that WhatsUp Gold used to collect applicable performance data.
Enhanced configuration options for DNS Active Monitor.

Known Issues

N/A.

Defects resolved in WhatsUp Gold Service Pack 2

Defect ID	Category	Issues
FLM-4192	Network Traffic Analyzer	BwCollector hits Out of Memory exception and then hangs (doesn’t crash)
WCF-814	Configuration Management	Scheduled tasks using custom scripts without keys will report success without saving results.
WCF-887	Configuration Management	remoteloginconsole is failing to connect via IPv6
WUG-17201	Actions	Repeat Action never clears if monitor is removed or disabled
WUG-19656	Settings	Add Web Alarm interval to User Preferences
WUG-20365	Upgrade	Dashboard View Migration Framework
WUG-21281	Settings	Ability to Disable Web Alarms
WUG-26429	Maps	Add ability to leverage Dynamic groups in Map View/Custom Maps
WUG-26600	Discovery	Saved Scan Settings – After Edit, Return to Saved Scan Settings
WUG-26991	Security	MIB Manager allows upload of malicious asp pages which can then be executed
WUG-28518	Reports	Persist column sorting in dashboard reports
WUG-30282	Reports	Device Up time report is inconsistent with multiple ping monitors
WUG-31154	Monitors	Interface Speed edit fails to save
WUG-31507	Discovery	Add option to add hidden devices as discovery exclusion
WUG-32204	Discovery	Discovery include group option does not turn off.
WUG-32724	Upgrade	SNMP Trap payload no longer provides readable data after upgrading to 17.1.2
WUG-32792	Upgrade	Scalability poller – NmStatusTrayService.exe, NmStatusTrayService.dll and NmStatusTrayService.dll.config do not get deleted upon upgrade
WUG-32803	Application Monitoring	Some Outlook 365 components don’t work because of Microsoft deprecating cmdlets
WUG-32935	Discovery	“Test Email” button in Discovery Schedule Tab doesn’t do anything
WUG-32957	Monitors	“Use in Rescan” Active Monitors don’t work for some devices
WUG-32981	Discovery	“Monitored Devices” option persists in Saved Scan even after the option has been disabled again
WUG-33083	Security	WhatsUP allows cross-site scripting in query string
WUG-33084	System	Support for Intel IPMI Trap Format (hackathon)
WUG-33161	Monitors	SNMP Traps with no match on a Passive Monitor generate trapDropped Messages in General Error Log
WUG-33172	Maps	Custom Layout Map doesn’t request annotations
WUG-33214	Wireless	Exclude Wireless Clients when Expanding Wireless Environments
WUG-33222	Discovery	Discovery does not correctly differentiate between similar Active Monitors
WUG-33332	RPM	RPM Instances going zombie inside the poller eventually leading to RPM_TEST_MONITOR_QUEUE_LENGTH_EXCEEDED
WUG-33441	Monitors	SNMP Active Monitors cause NmPoller cpu spikes when using v3 credentials with 18.0.1
WUG-33443	Authentication	External Authentication is failing with Unable to cast object of type to ‘System.DBNull’ to type ‘System.String’
WUG-33483	Monitors	BGP active monitor bgpPeerAdminStatus state
WUG-33562	Monitors	Device Refresh/Rescan adds Active Monitors without “Use in Rescan” enabled
WUG-33563	Virtual	Null reference exception when updating devices after vCenter Discovery
WUG-33631	Reports	2018 SP1 – Interface traffic report – Vertical axis scale Auto doesn’t work
WUG-33638	Database	While running validate and compact database gets error “The pipe is being closed.”
WUG-33680	Reports	Chart empty for some devices in 2018 sp1
WUG-33772	System	WhatsUp Gold 2018 SP1 appears to make calls to external links like YouTube when NMConsole is launched, causing delay in startup on offline systems
WUG-33832	System	MySQL .NET Connector version 5.2.5 download missing.
WUG-33931	Monitors	Custom AM is being applied to devices but does not match the criteria for applying the monitor
WUG-34019	Upgrade	Not all devices show up in My Network after an upgrade to 18.0.1
WUG-34040	Discovery	F5 device will not pick up SNMP SNMPv2 credentials during initial discovery
WUG-34041	Network Traffic Analyzer	NTA Device Configuration dialog does not open when DGAR is enabled and Admin is not used, an Error toast is instead displayed
WUG-34056	User Interface	WUG Evaluator Onboarding ‘Opening Animation’ fails to load
WUG-34077	Monitors	Performance monitor reports shows “No Data to Display” while data are available.
WUG-34078	Maps	Customer is limited to 4MB background image files in v18, the 10meg file worked in 16.5
WUG-34107	Configuration Management	Configuration Management Start vs Run Report does not show differences in configuration files
WUG-34137	Reports	Group level Interface Discards report shows incorrect data for Today date range
WUG-34156	Monitors	HTTPS active monitor fails with Error Cannot grow buffer over the defined limit
WUG-34200	Monitors	Powershell active monitor fails check during discovery
WUG-34242	Monitors	HTTP TCP IP monitor reporting down after upgrade from 18.0 to 18.0.1 due to comments in the script.
WUG-34249	Device Properties	Select Brand option throws a toast error when applied
WUG-34301	Discovery	Discovery fails to create SMI-S Association
WVRT-4026	Virtual	Support Hyper-V 2016

System Requirements

Operating system and virtual environment requirements

FIPS is no longer supported in Operating Systems prior to Windows Server 2008 and Windows 7 or 8.1.

Database requirements

This service pack does not require or introduce changes to the WhatsUp Gold database requirements.

Web server requirements

This service pack does not require or introduce changes to the WhatsUp Gold Microsoft IIS requirements.

Framework and accessibility requirements

This service pack does not require or introduce changes to the WhatsUp Gold framework and accessibility requirements.

Web and mobile interface requirements

This service pack does not require or introduce changes for internet browsers.

Poller Requirements

This service pack does not require or introduce changes to the WhatsUp Gold poller requirements.

Installing WhatsUp Gold

Note: WhatsUp Gold 2018 Service Packs support direct upgrade installations from:
-WhatsUp Gold v16.0.x
-WhatsUp Gold v16.1.x
-WhatsUp Gold v16.2.x
-WhatsUp Gold v16.3.x
-WhatsUp Gold v16.4.x
-WhatsUp Gold 2016
-WhatsUp Gold 2017
-WhatsUp Gold 2018

WhatsUp Gold 2018 Service Pack 2 v18.0.2

Defects resolved in WhatsUp Gold Service Pack 2

System Requirements