Every developing company will think on something that will ensure the company is working in efficient and productive way. Most of the time, even though the process executive do not know very well about the process, and the way to manage the processes. This problem can be solved by establishing a new department, Center Of Excellence(CoE) or also known as knowledge management in company. CoE is about developing a discipline within organization, and it helps to bring a new culture which bridging various functions. Employee will improve their knowledge and expertise in the specific field so that they can help each other. Everyone in company easily can refer for the information and what job scope they are, including customer data and processes based on their part.
Next, CoE give assistance to explore and generate solutions, besides can learn a new knowledge. CoE also promoting communication and problems sharing among the worker. So, all the workers will notice what issue is going on, hence they can brainstorm for solution together. Besides that, CoE is used to promote cooperation between business and IT. It is very hard to sustain, and at the level when you really illustrate the business benefit at the strategic level of company. Next, when the CoE in company is stable, they can make a proper training course to bring up the workers to the same level of service excellence. So that everyone in the company will learn many things and will produce more quality workers in order to achieve company’s objectives.
To sum up, everyone in company like CEO, shareholders, employees and clients will get the benefit from CoE. Every company in the world must establish a CoE to guarantee an efficiency in all aspects while working. In particular for dealing with emerging technologies that impact the business, from digital transformation (DT), Internet of Things (IoT), Business Intelligence (BI), Big Data, Blockchain, Cloud computing and so on.
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